Customer Service Representative - Full-time / Part-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Store 303 3550 Downing Street - Denver, CO/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full-Time/Part-Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$19.00 - $20.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Job Title: Customer Service Representative/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Department: Operations/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Hiring Range: $19.00-$20.00/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"FLSA: Non-exempt (eligible for overtime)/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"DOL Status: Full-time and part-time available/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Reports to: Store Manager/span/span/p pnbsp;/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uScope of Responsibilities:/u/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"The Customer Service Representative (CSR) is a non-exempt (hourly employee who receives overtime) employee who reports to a Store Manager; are customer focused; and provides professional and courteous customer service./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uJob Requirements:/u/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Note:nbsp; The list below has some essential duties, responsibilities and functions of the CSR position and the minimum mental/physical requirements./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uEssential Duties/Responsibilities:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ring up all sales on cash register properly and accurately, handling money and other types of payment received for products sold./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Provides Greeting upon customer entering and exiting the store./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Upsells store products and promotions./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Informs customer about 7-Elevenrsquo;s 7-Rewards program and its benefits./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Provides prompt, courteous customer service, handles complaints quickly and tactfully./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Uses suggestive selling techniques to maximize sales, while maintaining excellent customer rapport./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Accounts for all monies and makes safe drops as instructed./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Follows cash handling procedures to prevent losses./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Perform job duties safely; follow all safety rules and policies./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Perform multi-function operations of POS (register), credit card machines, money order machine, and any other equipment used for operations./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment on the site./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Assist in maintaining proper inventory levels and shift closeouts./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Perform all duties with minimal supervision and may be required to work irregular work hours, attend job-related meetings and other duties as assigned./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Comply with Retail cleanliness, grooming and uniform policies and standards./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Notify store management of any observed dishonesty by customers, vendors, or store employees; follows vendor check-in procedures; follows Company policies for confronting shoplifters./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Completes all required orientation and training./span/span/li /ul pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uPhysical Essential Functions:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to stand and/or walk for an entire shift./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level as needed (i.e., to replenish fountain and/or Slurpee syrups)./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally lift and/or carry up to 50 pounds from ground to waist level for up to 30 minutes of the workday (i.e., stocking/maintaining inventory/cleaning/trash bag removal)./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally push and pull with arms up to a force of 20-40 pounds (i.e., utilizing a hand-truck or cart)./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally bend at the waist with some twisting up to one hour or workday./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally grasp, reach and manipulate objects with hands up.nbsp; (This work requires eye-hand coordination and may require bilateral coordination of hands for up to 4 hours of workday)./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to occasionally climb a ladder to store or retrieve merchandise, etc, and/or place or remove signs./span/span/li /ul pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uWorking Conditions:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Employees perform approximately 95% of work indoors./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Be exposed to intermittent indoor cold temperature extremes when working in walk-in-cooler or freezer./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Be exposed to intermittent noise (i.e., cash register, food equipment, telephone, gaming machines, etc.)/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Work in small spaces at times./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Depending on store conditions and shifts, work alone./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Work with minimal direction and periodic supervision./span/span/li /ul pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uEquipment, Tools and Materials:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Employee utilizes the following electronic equipment: Telephone, POS (cash register), Money order machine, Food grills, Hot case(s), microwave machine, chili/cheese machine, coffee, and cappuccino equipment, etc./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Employees utilized the following manual equipment: Flat card, hand-truck, grocery basket, rubber gloves, mop, broom, and cleaning materials such as degreaser, defoamer, bleach, etc. Employees also handle liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents./span/span/li /ul pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uSafety amp; Sanitation:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Must ensure and comply with a safe and hazard free work environment according to the Health Department and OSHA regulations./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Display knowledge of all safety emergency procedures./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Responsible for adhering to cleanliness, safety, and sanitation standards in accordance with department policies and the Health Department./span/span/li /ul h4Qualifications/h4brpspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uMinimum Qualifications:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"High School diploma or GED preferred./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Experience in retail sales preferred./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to work with the tools and training provided./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to perform essential duties and work in the conditions described below./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to work as scheduled and arrive on time./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to communicate effectively (orally and in writing) in English./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to perform basic arithmetic operations./span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Ability to work alone whenever necessary./span/span/li /ul pnbsp;/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"uBenefits:/u/span/span/p ul lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"401k with up to 3% company match/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Paid vacation and sick time/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Flexible scheduling/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Full-time and part-time positions/span/span/li lispan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Career growth (opportunity to become Lead Cashier or Assistant Manager)/span/span/li /ul pnbsp;/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Kamp;G Petroleum/Samp;S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:16px"Kamp;G Petroleum/Samp;S Fuels utilizes E-Verify to confirm eligibility for employment in the United States./span/span/p