Member Service Representative - Full-time

h2Position Summary/h2 pstrongPOSITION SUMMARY:/strong/p pThe primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries.  Provides information and/or answers questions regarding transactions and all Credit Union products and services.  This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role./p p /p pstrongGREENSTATE CULTURE:/strong/p pAt GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities./p p /p pemGreenState is proud to offer a Bilingual Pay Program for qualifying applicants. /em/p p /p pstrongPosition details:/strong/p pMonday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon/p pPay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. /p h2Essential Duties and Responsibilities/h2 pstrongESSENTIAL DUTIES AND RESPONSIBILITIES:/strong/p pPerforms essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:/p liAdheres to the Credit Union Service Standards in carrying out GreenState's mission and vision./li liDemonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business./li liDemonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities./li liEnsures confidentiality of member information./li liSupports a diverse and inclusive work environment./li liEnsures confidentiality of members account records and account information.  Request identification whenever necessary and provide account information to only those members listed as primary or joint owners./li liMakes weekly outbound service calls to members./li liAnswers member questions or refer members to appropriate departments or supervisors./li liAssists with member account discrepancies, statement problems, complaints and escalates as necessary./li liPerforms member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials./li liBuilds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served./li liMaintains a satisfactory balancing record./li liEducates members and staff of the features and benefits of all our products and services./li liRefers products and services that benefit members to achieve team goals./li liAccepts and examines checks for endorsements and negotiability.  Determine availability of funds based on regulations and policy.  Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation./li liProcesses mail and night deposit transactions./li liCompletes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders./li liParticipates in Opening and Closing procedures.  Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day./li liComplete daily work including balancing and reconciliation of drawer offages./li liMonitors and manage the vault including cash disbursements, balancing, and end of day lock-up.  Ensure that enough, but not excessive, funds are always on hand ./li liAssists in security procedures.  Has access to and is accountable for office keys and combinations./li liBalances, maintains, and corrects the coin machine and cash recyclers./li liPlays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events./li h2Job Requirements/Expectations/h2 pstrongJOB REQUIREMENTS:/strong/p liInterpersonal skills to represent the Credit Union in a positive way./li liHigh energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. /li liThorough knowledge of deposit products and regulations./li liAccuracy in the handling of cash, recording daily transactions, and attention to detail./li liGood telephone manners and techniques./li liAbility to work with minimal direction and exercise sound judgment./li liMember account problem-solving skills./li liProficiency with related computer applications, spreadsheets, word processing, and database applications./li liAbility to develop and maintain effective working relationships as a cohesive team./li liHigh school diploma or the equivalent (i.e. GED)./li liCash handling, sales, and customer service experience desired./li liMust be bondable./li liReports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand./li h2Reporting Relationship/h2Reports to the Vice President/Branch Managers as assigned. h2Supervisory Responsibilities/h2This position is not responsible for supervision of other employees. h2Equal Opportunity Employment Statement/h2GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID