Rooms Coordinator

p style="text-align:left"bAbout Four Seasons:/b/pp style="text-align:left"Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.spanspanspanspanspanspanspanspan class="WFY2"         /span/span/span/span/span/span/span /spanbr /br /At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAbout the location:/b/pSensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivpbspanROOMS COORDINATOR/span/bspan /span/p/divdivpspanspanSensei /spanspanLāna’i/spanspan, A Four Seasons Resort, is looking for /spanspana/spanspan Rooms/spanspan Coordinator /spanspanwho shares a passion for excellence and wh/span/spanspanspano infuses enthusiasm into everything they do. Our /spanspanteams’/spanspan /spanspanhave the opportunity to/spanspan shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization /spanspanrequired/spanspan./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanWHAT YOU’LL /spanspanDO/span/bspan /span/p/divdivullipspanspanServe as the primary point of contact for guest inquiries and requests across phone, radio, and /spanspanHotSos/spanspan with professionalism and warmth./span/spanspan /span/p/li/ul/divdivullipspanspanSupport In-Room Dining, Housekeeping, and Engineering by managing requests, taking orders, making spa bookings, and offering recommendations based on guest needs./span/spanspan /span/p/li/ul/divdivullipspanspanHandle all guest interactions with care, including special requests, complaint resolution, emergency response, and safety dispatching./span/spanspan /span/p/li/ul/divdivullipspanspanManage phone communications including routing, /spanspanforwarding/spanspan, wake-up calls, long-distance /spanspanassistance/spanspan, and screening /spanspanno/spanspan-information or do-not-disturb calls./span/spanspan /span/p/li/ul/divdivullipspanspanWork as a support for guest itineraries and liaison to the Activities Assistant Manager/span/spanspan /span/p/li/ul/divdivullipspanspanStrategically block VIPs, suites, and high-rated /spanspanguests/spanspan up to two months out to /spanspanoptimize/spanspan room usage and revenue./span/spanspan /span/p/li/ul/divdivullipspanspanManage early check-in, late check-out, and room queue operations, ensuring guest preferences are accommodated./span/spanspan /span/p/li/ul/divdivullipspanspanMaintain balanced inventory in Opera, coordinate group placements, and resolve room assignment gaps during high occupancy./span/spanspan /span/p/li/ul/divdivullipspanspanUtilize systems such as Opera, /spanspanHotSos/spanspan, Micros, Book4Time, Teams, and Rex to support daily operations, track guest requests, and log service tasks./span/spanspan /span/p/li/ul/divdivullipspanspanMaintain weekly transportation trip logs, /spanspanmonitor/spanspan faxes and wake-up calls, and ensure all phone and radio equipment /spanspanis/spanspan functioning properly./span/spanspan /span/p/li/ul/divdivullipspanspanAssist with the PRP program and coordinate room readiness with related departments./span/spanspan /span/p/li/ul/divdivullipspanspanCollaborate with Front Office, Guest Services, Housekeeping, and Engineering teams, stepping in to /spanspanassist/spanspan as needed./span/spanspan /span/p/li/ul/divdivullipspanspanTake on /spanspanadditional/spanspan projects or tasks assigned by the /spanspanrooms/spanspan leadership team while /spanspanmaintaining/spanspan a professional and cooperative working style./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAnd /spanspanMore/spanspan!/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWHAT TO /spanspanBRING/span/bspan /span/p/divdivullipspanspanSuccessful candidate must /spanspanpossess/spanspan legal work authorization in United States/span/spanspan /span/p/li/ul/divdivullipspanspanRequired by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAbility to stand for extended periods, /spanspanlift up/spanspan to /spanspan35 /spanspanlbs/spanspan, and push/pull as needed during shifts/span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanWeekend and Holiday availability required/spanspan. /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAbility to accurately read and work with computer systems./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanJOIN OUR ‘OHA/spanspanNA amp; ENJOY /spanspanOUR AMAZING BENEFITS:/span/bspan /span/p/divdivullipbspanHourly Rate:/spanspan $28.04/span/bspan /span/p/li/ul/divdivullipspanspan100% Employer contributed Medical, Dental, and Vision /spanspanbenefits/span/spanspan /span/p/li/ul/divdivullipspanspanCompetitive wages and other benefits (Retirement Plan, Wellness Credit, /span/spanspanspanetc./span/spanspanspan) as well as Paid Time Off amp; Holiday Pay/span/spanspan /span/p/li/ul/divdivullipspanspanInclusive and diverse employee engagement amp; recognition events all year-round/span/spanspan /span/p/li/ul/divdivullipspanspanComplimentary stays and exclusive discounts at Four Seasons Worldwide/span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanComplimentary /spanspanEmployee Meals amp; /spanspanDry Cleaning for Employee Uniforms/span/spanspan /span/p/li/ul/divdivullipspanspanOwner subsidized on-island housing, inter-island airfare to Oahu and other resources/span/spanspan /span/p/li/ul/divdivullipspanspanComprehensive learning and development programs to help you master your craft/span/spanspan /span/p/li/ul/divdivullipspanspanEnergizing Employee Culture where you are encouraged to be your true self!/span/spanspan /span/p/li/ul/divdivullipspanspanAnd so much more!/span/spanspan /span/p/li/ul/div/divdivpspan /span/p/divdivpspan /span/p/divdivpbspanWe look forward to receiving your /spanspanapplication/spanspan!/span/bbspan /span/bspan /span/p/divdivpispanPlease note that due to the /spanspanlarge number/spanspan of responses we receive, only candidates being considered for the above position will be contacted for an interview./span/ispan /span/p/divdivpspan /span/p/divdivpbspanLearn more about what /spanspanit#39;s/spanspan like to work at Four Seasons Resorts Lana’i, visit us:/span/bspan /span/p/divdivpspanspanTwitter: /span/spana href="https://twitter.com/FSLanai" target="_blank"uspanhttps://twitter.com/FSLanai/span/u/aspan /span/p/divdivpspanspanFacebook: /span/spana href="https://www.facebook.com/FourSeasonsResortsLanai" target="_blank"uspanhttps://www.facebook.com/FourSeasonsResortsLanai/span/u/aspan /span/p/divdivpspanspanInstagram: /span/spana href="https://www.instagram.com/fslanai/" target="_blank"uspanhttps://www.instagram.com/fslanai//span/u/aspan /span/p/divp style="text-align:inherit"/pp style="text-align:inherit"/pFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfp/pp/p