Medical Equipment Customer Service Representative - Full-time

OVERVIEW: p style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: #000000; font-weight: 400;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongspan style="color: #000066;"Rotech Healthcare Inc. /span/strongspan style="color: black;"is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  /spanspan style="color: black;"We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. /spanspan style="color: black;"Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage /spanstrongspan style="color: #003d79;"a href="http://www.rotech.com/" target="_blank" style="color: blue;" rel="noopener"Rotech.com/a/span/strong/span/p JOB INFORMATION: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongJob Summary/strong/span/pp style="margin: 0px;"span style="font-size: 10pt; color: black; font-family: calibri, sans-serif;"We are seeking a dedicated stronguCustomer Service Representative/u/strong to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. emIn the State of MD this position pays between $15/hr. - $22/hr. depending on related experience and location./em/span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: calibri, sans-serif;" /span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongEssential Job Duties and Responsibilities/strong/span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 8pt;"em(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)/em/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Assists with updating respiratory grid/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Clears previous day’s route and checks all paperwork for accuracy and completeness/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Completes SOPs/CMNs and documents on tracking log/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Complies with all applicable company policies and procedures to meet JCAHO and company standards/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Maintains referral log/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Monitors office supplies/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Prepares deposit for location on a weekly basis/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Prepares invoices for next day routes/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Provides service for all retail/walk-in equipment requests/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Provides technical assistance to customers/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Verifies Medicare, Medicaid, and private insurance coverage information/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Works with outside agencies to resolve customer issues/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"May be required to cover on call, drive a company vehicle and make deliveries to patient's homes/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Predictable and regular attendance ( arrive to work on time)/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Ability to work cooperatively with others/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Deal politely with patients and referral sources/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Manage several tasks at once/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Performs other duties as assigned/span/li/ul QUALIFICATIONS: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongEmployment is contingent on/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Background investigation (company-wide)/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Drug screen (emwhen applicable for the position/em)/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Valid driver’s license in state of residence with a clean driving record em(when applicable for the position)/em/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongRequired Education and/or Experience/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"High school diploma or GED equivalent, required/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongPreferred Education and/or Experience/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Experience with medical equipment, preferred/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Experience with medical billing practices and of billing reimbursement, preferred/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Experience in medical field and administrative record management, preferred/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"One year of related work experience, preferred/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Medical terminology, preferred/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongSkills and Competencies/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Accurately perform simple mathematical calculations/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Effectively communicate in English; both oral and written/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Interpret a variety of communications (verbal, non-verbal, written, listening and visual)/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Maintain confidentiality, discretion and caution when handling sensitive information/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Multi-task along with attention to detail/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Self-motivation, organized, time-management and deductive problem solving skills/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Work independently and as part of a team/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongMachines, Equipment and Technical Abilities/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Email transmission and communication/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Internet navigation and research/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Microsoft applications; Outlook, Word and Excel/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Office equipment; fax machine, copier, printer, phone and computer and/or tablet/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strongPhysical Demands/strong/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Lift and carry office equipment at times/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Requires lifting (minimum of 35 pounds) and transporting of patient equipment/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"May be required to cover on call, drive a company vehicle and make deliveries to patient's homes/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Requires contact with patients and equipment with potential exposure to contagious pathogens/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Requires sitting, walking, standing, talking and listening/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Requires close vision to small print on computer and/or tablet and paperwork/span/li/ul ROTECH INFORMATION: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strong data-olk-copy-source="MessageBody"Benefits/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 10pt;"Generous paid time Off and paid holidays/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Overtime pay for non-exempt hourly positions based on business needs/span/lilidivspan style="font-family: calibri, sans-serif; font-size: 10pt;"Commission for Account Executives/span/div/lilidiv class="x_elementToProof"span style="font-family: calibri, sans-serif; font-size: 10pt;"Fixed and variable rate car reimbursement for Area Managers and Account Executives/span/div/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Employee discount program/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Employee recognition program/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Bonus and incentive opportunities /span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Mileage reimbursement em(when applicable for the position)/em/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Telephone reimbursement em(when applicable for the position)/em/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"EAP/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"401k/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Medical, Prescription, Dental and Vision/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"HSA and FSA/Dependent Care FSA/span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Life Insurance, Disability, /spanspan style="font-family: calibri, sans-serif; font-size: 10pt;"Accidental death, Identity protection and Legal services/span/lilidivspan style="font-family: calibri, sans-serif; font-size: 10pt;"Meru Health Mental health and Mercer SmartConnect Medicare programs/span/div/lilidivspan style="font-family: calibri, sans-serif; font-size: 10pt;"Livongo Diabetes and High Blood Pressure programs/span/div/lilidiv class="x_elementToProof"span style="font-family: calibri, sans-serif; font-size: 10pt;"Healthcare Bluebook and RX Savings solutions programs/span/div/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"HEPB and TB vaccinations /span/li/uldivspan style="font-family: calibri, sans-serif; font-size: 8pt;"strongemMake the Right Move and Submit your Resume Today!/em/strong The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, a href="https://careers-rotech.icims.com/jobs/login?loginOnly=1redirect=hashed=-435624170" target="_blank" title="https://careers-rotech.icims.com/jobs/login?loginOnly=1redirect=hashed=-435624170" class="x_x_OWAAutoLink" data-auth="NotApplicable" data-linkindex="0" rel="noopener"Sign into your account/a. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc./span/divp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 8pt;" /span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 8pt;"strongemEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. /em/strongemRotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees./em/span/p