IT Coordinator

Goal:
To install, maintain, upgrade, and support a healthy technology infrastructure at Tree of Life Christian Schools, ensuring reliable, secure, and effective technology resources for students, faculty, and staff.

Contracted by: School Board by recommendation of the Superintendent

Accountable to: Assistant Superintendent

Type of Position: Full-time

Personal/Spiritual Qualities

All Tree of Life employees are ministers of the gospel of Jesus Christ. As such, the IT Coordinator is expected to demonstrate the following qualities:

• Strong, evident personal relationship with Jesus Christ, growing in spiritual maturity.
• Commitment to being a godly role model and maintaining a prayerful attitude.
• Display a spirit of dedication, service, commitment, flexibility, and enthusiasm.
• Positive, joyful attitude with sensitivity to others' needs and a desire to encourage co-workers.
• Ability to listen and respond to wise counsel.
• Complete acceptance of Tree of Life Christian Schools’ Statement of Faith.
• Active membership in a Bible-believing church with no significant doctrinal differences from Tree of Life’s Statement of Faith.

Professional Requirements

• Thorough knowledge of computers, peripherals, and network hardware.
• Working knowledge of telephone systems and Internet infrastructure.
• Understanding of current and late-model computer hardware and software.
• Expertise in cybersecurity, data protection policies, and content monitoring.
• Ability to learn and adapt to new technology, products, and procedures.
• Strong problem-solving and troubleshooting skills.
• Ability to assist and guide users in resolving technology-related issues.
• Ability to lift heavy objects, climb ladders, and work in tight or awkward spaces as necessary.
• Willingness to travel between campus locations as needed.
• Ability to plan, implement, and manage technology projects efficiently.
• Experience working within budget constraints for IT equipment and services.

Core ResponsibilitiesHardware & Equipment Management

• Install, maintain, and troubleshoot computers for Tree of Life personnel and students.
• Assist with installation and maintenance of printers, network hardware, and other peripherals.
• Evaluate and procure necessary technology equipment, ensuring cost-effectiveness and longevity.
• Dispose of outdated, obsolete, or damaged equipment responsibly, including selling functional items when possible.
• Maintain an organized and updated system for hardware identification, inventory, and record-keeping.
• Ensure a sufficient and well-organized stockpile of accessories and spare parts.

Software & System Administration

• Assist in maintaining Google operating systems and school-wide software solutions.
• Install and manage specialized software applications as needed.
• Ensure access and functionality of web-based applications for staff and students.
• Oversee the proper operation and synchronization of Google system calendars.

Cybersecurity & Compliance

• Monitor network security, implement content filtering, and enforce data protection protocols.
• Ensure compliance with cybersecurity best practices and educate staff on safe computing habits.
• Identify and mitigate potential security threats, unauthorized access, and phishing attempts.
• Regularly review and update IT security policies in accordance with school policies and legal requirements.

Helpdesk & User Support

• Provide timely and efficient technical support to faculty, staff, and students.
• Troubleshoot network and system issues, ensuring minimal downtime.
• Attempt equipment repair when feasible, replacing hardware when necessary.
• Train and onboard new users in school technology systems, software, and procedures.
• Communicate effectively with users of varying levels of technical proficiency.
• Maintain an internal knowledge base for common technical issues and resolutions.

Network & Infrastructure Maintenance

• Install and maintain network infrastructure, including running cables and configuring network hardware.
• Assess and adapt to building materials and architectural challenges when installing, covering, or terminating cables.
• Install WireMold, surface-mount boxes, termination blocks, plugs, and jacks as needed.
• Use appropriate tools for network installations and furniture assembly related to technology equipment.
• Work closely with the Building Supervisor and maintenance staff to coordinate installation projects.
• Maintain a clean and organized workspace, ensuring thorough clean-up after installation and maintenance tasks.

Training & Technology Education

• Conduct technology training sessions for faculty and staff to enhance digital literacy and tool proficiency.
• Provide ongoing support in using Google Suite, classroom technology, and digital learning tools.
• Educate staff and students on cybersecurity awareness and best practices.

Vendor & Budget Collaboration

• Research and recommend vendors for hardware, software, and IT services.
• Assist in managing IT-related expenses within the school’s budget.
• Evaluate cost-effective solutions for school technology needs while maintaining performance standards.
• Coordinate with external service providers for repairs, upgrades, and support.

Evaluation Criteria

Performance for the IT Coordinator will be evaluated based on:

• Technical Competency: Effectiveness in maintaining and troubleshooting hardware, software, and network systems.
• Response Time & Support: Ability to provide timely and effective technical assistance to staff and students.
• Cybersecurity & Compliance: Implementation and enforcement of security measures and data protection.
• Infrastructure Management: Proper installation and maintenance of network infrastructure and related technology.
• Communication & Training: Ability to effectively communicate technical information and train users in system operations.
• Organization & Project Management: Capacity to manage multiple projects, maintain inventory records, and implement improvements in technology use.
• Vendor & Budget Management: Ability to recommend cost-effective solutions while adhering to budget constraints.
• Professional Growth: Commitment to staying updated with emerging technology trends and best practices in IT support.