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Verified Pay $18.5 - $22 per hour
Hours Full-time, Part-time
Location Morrisville, Vermont

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About this job

Job Description

Job Description

Lamoille Health Partners is seeking a friendly, organized, and detail-oriented Patient Access Representative to be the welcoming face of our medical center. You will play a vital role in providing excellent patient service and ensuring the smooth flow of daily operations.

Responsibilities:

  • Greet patients and visitors with a warm and professional demeanor, check them in for appointments and ensure all necessary paperwork is completed accurately
  • Verify patient insurance information, update patient demographics in eCW and collect co-pays or other payments as required
  • Schedule, reschedule and cancel patient appointments efficiently, utilizing our electronic scheduling system. Confirm appointments as needed
  • Answer and direct phones calls promptly and courteously, take messages accurately and route calls to the appropriate personnel.
  • Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA
  • Coordinate with other providers or facilities for additional treatment or procedures as needed
  • Serve as a liaison between patients, medical staff and other departments, relaying information clearly and accurately
  • Address patient inquires and concerns in a professional and helpful manner, escalating issues to the appropriate personnel as needed
  • Maintain a clean, organized and welcoming reception area
  • Perform various administrative duties including faxing, photocopying, scanning, process mail and data entry as needed
  • Collect patient payments, issue receipts and reconcile daily transactions
  • Assist with other clerical and administrative tasks as assigned

Qualifications:

  • High School diploma or equivalent required. Associate’s degree preferred
  • Minimum one (1) year of experience working in a front office or customer service role, preferably in a medical setting
  • Experience with electronic health records (EHR) systems and medical scheduling software preferred
  • Excellent communication (verbal and written) and interpersonal skills
  • Strong organizational and time management skills with the ability to multitask and prioritize
  • Detail oriented with a high degree of accuracy
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Proficient in basic computer applications (Microsoft Office Suite)
  • Ability to remain calm and professional in a fast paced environment
  • Strong problem solving skills and a customer focused attitude

Benefits:

  • Competitive salary and comprehensive benefits package, including health insurance, paid time off, retirement plan and more
  • Opportunities for professional growth and development within Lamoille Health Partners.
  • Supportive and collaborative work environment with a dedicated team.


Nearby locations

Posting ID: 1132858557 Posted: 2025-07-23 Job Title: Patient Access Representative