IT Installer
| Hours | Full-time |
|---|---|
| Location | Bloomingdale, Georgia |
About this job
Job Description
Job Description
Job Summary:
We are seeking an IT Hardware Installer & Support Technician to join our team. This entry-level role (0-2 years of experience) combines hardware installation and technical phone support, making it a great opportunity for someone looking to build a career in IT.
As part of a small MSP, you will be responsible for installing, configuring, and troubleshooting IT hardware at client sites while also providing remote and phone-based technical support for end users. Some weekend and overtime work may be required.
Key Responsibilities:
Hardware Installation & Onsite Support:
- Install, configure, and set up computers, servers, networking equipment, and peripherals at client locations.
- Perform hardware upgrades, replacements, and basic troubleshooting for desktops, printers, and network devices.
- Assist with cable management, racking, and mounting IT equipment.
- Maintain accurate documentation of installations, configurations, and service requests, including tracking billable time for client invoicing.
Phone & Remote IT Support:
- Respond to help desk tickets and phone calls, assisting end users with basic troubleshooting for hardware, software, and connectivity issues.
- Guide users through basic troubleshooting steps for common IT problems.
- Escalate complex issues to senior technicians as needed.
- Walk customers through setting up email, network connections, or other basic configurations.
- Document support interactions in the ticketing system.
Qualifications & Skills:
- 0-2 years of experience in IT hardware installation, technical support, or a related role.
- Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to use hand tools for hardware installation and cable management.
- Ability to lift up to 50 lbs and work in various environments (offices, server rooms, retail spaces, etc.).
- A valid driver's license and reliable transportation is required.
Preferred Qualifications:
- Certifications: CompTIA A+, Network+
- Strong communication, problem-solving, and adaptability skills
- Experience with ticketing systems and remote support tools
- Familiarity with Microsoft 365 and basic email troubleshooting
Benefits:
- Health insurance
- Paid Time Off (PTO)
- Certification reimbursement
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1133356287 Posted: 2025-08-25 Job Title: Installer
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