Software Support Engineer
| Verified Pay check_circle | Provided by the employer$40000 - $70000 per year |
|---|---|
| Hours | Full-time |
| Location | 7550 Wisconsin Ave #400 20814 Bethesda MD Bethesda, Maryland open_in_new |
About this job
Job Description
L-Soft international, Inc., has an opening for a service-minded, ambitious Software Support Engineer interested in working on all aspects of product and service support in a small company with offices in four countries.
Qualifications:
Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.
Personal Skills:
Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.
Compensation:
$40-70k (see below); UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.
Tasks (Junior Software Support Engineer):
- Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
- Take ownership of support tickets and ensure prompt, accurate and thorough resolution
- Escalate to Level 2 as necessary while retaining ownership of the ticket
- Proactively notify Support Manager of any customer satisfaction issues
- Set up new hosting customers and configure services to their requirements
Optional Tasks (Software Support Engineer):
These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.
- Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
- Escalate to Development or Consulting as necessary while retaining ownership of the ticket
L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.
The company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.
Today L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.
L-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in
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