Information Technology Support Specialist
•Today
| Verified Pay check_circle | Provided by the employer$17 - $20 per hour |
|---|---|
| Hours | Full-time |
| Location | Waco, Texas |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $4.54 per hour more than the average pay for similar jobs in your area.
$10.2
$13.96
$18.50
$19.63
About this job
Job Description
Job Description
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Familiarity with ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ are helpful but not required
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1133356868 Posted: 2026-01-31 Job Title: Information Technology Support Specialist
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