Help Desk Analyst II

Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance.

Manage identity, security groups, and device access through Entra ID / Azure Active Directory

Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware.

Provide support for Egnyte file-sharing platform including user access management and sync issues.

Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)

Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching.

Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.

Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.

Required Skills & Experience

3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues

Strong communication skills and a customer-centric approach to support

Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune

Experience supporting Microsoft Teams Room setups.

Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity

Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access, and patch management)

Experience supporting Egnyte or similar cloud file-sharing platforms.

Familiarity with hybrid environments and VPN configurations a plus

Familiarity with printer and peripheral troubleshooting

Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)

Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus.

Experience in hybrid or remote-first environments

Ability to document processes and contribute to a shared knowledge base.

Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Azure Active Directory, Microsoft 365 Enterprise, Microsoft Entra ID