Outbound Customer Care Advocate – TCA - Now Hiring

Job Description: TCA Operations Specialist
**Candidate must be commutable to the Warwick, RI office
**Max pay rate - $20/hr

Required Skills and Experience:
- 1-2 years in administrative work required.
- Must have intermediate computer literacy.
- Must be proficient in Microsoft Office

Requirements:
Live within 50 miles of our Warwick, RI office
Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed high internet speed is required)
Able to use video during interview, coaching, and virtual training.
Shift Start Time is flexible, as early as 7:00am to as late as 9:00am - just ensure all hours are worked (8 hours per day) - Monday through Friday
No time off planned during training.
Requires a high school diploma or equivalent is required. 1-3 years of experience in the field.
Work under immediate supervision reporting to an immediate supervisor.

Timeline
Anticipated Start Date:
Hybrid training - virtual position once training complete. Worker will be required to come into office as requested after training, minimum once a month with the team.

Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending.

Responsibilities / Expectations:
This role is a back-office role. Will be a lot of preparing of information and sending to stakeholders. Updating addresses, reviewing claims and legal documents.

Position Requirements:
- Good oral communication skills.
- Knowledge of standard office equipment.
- Strong data entry skills.
- Ability to work periodic overtime.
- PC knowledge.
- Manages multiple tasks and deadlines.
- Use of sound business judgment.
- Adaptable to change.
- Basic Word and Excel knowledge.
- Responsible for performing daily tasks such as recording, maintaining records, copying, posting, and other similar duties, using a computer terminal.
- Follows organization and department procedures to complete tasks in a timely manner.
- Relies on instructions and pre-established guidelines to perform the functions of the job.