Bilingual Japanese CSR - Now Hiring

Bilingual Customer Service Representative- Commercial Agent
Hours will be during 8am-8pm EST. CWs will have a 7.5-hour shift within that timeframe! Please ensure you are flexible to these hours.

Location: Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.

REQUIREMENTS:

• Candidates need to be native speaking Japanese with English as the 2nd language this is a requirement.
• Though fully remote, candidates Must reside within one hour of one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
• HS Diploma or GED with a 2 years of customer service experience.
• These positions are longstanding and will have the opportunity to convert to full-time (roles will remain remote).
• There will be 2 rounds of virtual interviews.
• Start date is ASAP though preferred, they will not need the two candidates to start on the same date.

Job Description:
CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems.

Qualifications: We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.

Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
Must have strong verbal and written communication skills.
This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
Ability to navigate through multiple systems at a time.
ALL candidates must complete employment testing prior to submission.


Preferred qualifications:
Call center experience is preferred
Healthcare industry experience
Medical background helpful