Bilingual Customer Service Representative

Manufacturer and distributor of professional tools, diagnostic equipment, and storage solutions

Sells products directly through a network of franchised mobile distributors

Focuses on delivering exceptional service to support distributor success

Believes strong service builds trust and leads to shared growth and achievement

Part of a larger corporate group since the late 1970s

Your voice matters-ideas are encouraged and valued

Flexible, supportive work culture

Opportunity to grow and take on more responsibility over time

Communicate with customers via phone, email, and chat in both Spanish and English

Assist with product/service questions, order issues, billing inquiries, and general support

Handle and resolve customer complaints with empathy and professionalism

Maintain accurate records of customer interactions and transactions

Collaborate with internal departments to ensure customer needs are met

Stay up-to-date on company products, services, and policies

Fluent in Spanish and English (spoken and written)

Previous customer service experience preferred

Strong communication and problem-solving skills

Proficient with basic computer applications and CRM systems

Ability to multitask and manage time effectively

High school diploma or equivalent (college degree a plus)