Customer Service Manager - State Farm Agent Team Member

Benefits:

• Simple IRA matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Signing bonus
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Manager with Zach Clark State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused, self-motivated, driven and enjoy working with people. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service daily operations.
• Handle escalated customer complaints and issues.

QUALIFICATIONS:

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Personally driven and motivated.
• Willingness to engage in sales conversations with a focus on understanding and addressing customer needs and goals.