German Customer Service for Electronics Company - Athens - Full-time

A global leader in connected technologies is hiring a motivated and tech-savvy German-speaking Customer Support Advisor.

Do you want to be part of an exciting new team supporting one of the world’s most innovative audio and lifestyle technology brands?

This is your chance to kick-start a rewarding career with a brand recognized worldwide for its premium products, with long-term growth potential and the opportunity to earn performance-based bonuses!

Are you ready to take the next step in your career and thrive in a fast-paced, multinational environment where your voice matters?

We are looking forward to your application!

Key Responsibilities:

• Provide the highest level of support to our customers via phone and email on a range of issues.
• Give accurate, valid and complete information by using the right procedures.
• Be the owner of the customer query and ensuring a timely resolution and response.
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.
• Be responsible to follow the direction of management and provide feedback.

Requirements

• Native or proficient level of German (C2).

• Intermediate level of English (at least B2) both verbal and written.
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
• Analytical and problem solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• Must hold EU citizenship or valid work permit for Greece.
• Be a local candidate or willing to relocate to historic Athens, Greece.

Working Hours

• Operating hours: Monday to Friday: 10:00 – 19:00 (Greek time zone)
• Saturday to Sunday: 10:00  – 18:30  (Greek time zone)

Benefits

• Monthly gross salary: €1,350
• €1500 welcome bonus
• Bonus scheme: Up to 10% of the salary/month based on KPI performance
• Extra Private medical insurance (Generali)
• Meal allowance: €5 per working day (Up Hellas card)

Relocation package for office-based candidates:

• Flight to Athens
• Airport taxi pickup
• 4-week Airbnb accommodation
• Full support with hiring documentation and local setup

Why Join Us?

• Be part of an international leader in connected technologies
• Office-based environment with strong team culture
• Clear bonus structures and career development opportunities
• Comprehensive relocation support for those moving to Athens