Director of Operations

Job Overview:

         

 

We are seeking a dynamic and visionary Director of Operations to lead all post-sale operational functions for our direct-to-consumer retail business, which specializes in the in-home sales and professional installation of premium Infinity replacement windows. This pivotal leader will be responsible for driving consistent execution, operational excellence, and team accountability across a rapidly growing, multi-market organization. We’re looking for a results-driven operations executive with a deep understanding of field operations and a proven ability to build high-performing teams in fast-paced, customer-centric environments. 

Highlights of your role:

• Lead daily execution of post-sale functions, including technical measure, installation, logistics, service, safety, and compliance. 
• Directly oversee Regional General Managers and centralized Operations Managers. 
• Build and implement strategic operational plans that enhance efficiency, customer experience, and profitability. 
• Drive continuous improvement by identifying gaps and initiating solutions across the post-sale operational journey.
• Expand operational capabilities in alignment with sales growth and organizational scale. 
• Ensure full compliance with regulatory requirements across all relevant markets (licensing, permitting, bonding, safety, etc.). 
• Foster collaboration and alignment with field and central teams to ensure successful execution of Standard Operating Procedures (SOPs). 
• Develop and execute operational KPIs, budgeting strategies, and resource planning to meet margin and service level expectations. 
• Actively collaborate with Marketing and Customer Experience functions to refine the end-to-end customer journey. 
• Champion a culture of safety, excellence, and accountability while attracting and retaining top operational and subcontractor talent. 

You're a good fit if you have (or if you can):

• Bachelor’s degree in Business, Supply Chain, or related field required; MBA or equivalent preferred. 
• Minimum of 5 years in a senior operations leadership role (President, VP, Director, or Senior Operations Manager), ideally in home improvement, construction, or a product and service-based sector. 
• Proven leadership of at least 3 geographically distinct profit centers executing a consistent business model; experience with 10+ markets strongly preferred. 
• Demonstrated success overseeing large-scale operations with full P&L responsibility, including driving substantial business growth and operational transformation. 
• Strong experience leading decentralized teams and managing multi-market operations. 
• Demonstrated success managing financials, budgeting, and strategic planning at a senior level. 
• Hands-on expertise with operational tools, metrics, and technologies (e.g., Salesforce or similar platforms). 
• Willingness to travel up to 50% as required by business needs. 

 

What Sets You Apart

 

• Deep proficiency in change management, process improvement, and cross-functional alignment. 
• A servant leadership mindset with a passion for team building, culture development, and talent recruitment. 
• A clear and concise communicator who prioritizes accountability and continuous improvement across all teams and departments. 
• A strong cultural fit with Marvin values—demonstrating integrity, collaboration, and a commitment to excellence in every interaction. 

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

 

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

 

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

 

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards. 

 

Compensation: $180,000 - $200,000 base salary, pay based on experience.