Bilingual Customer Service Representative

Essential Duties:

• Talks with customers by phone, email or in person and receives orders for product.
• Enters and files orders
• Expedites orders
• Process returns for customers
• Follows up on back orders and late orders
• Solicits sale of new or additional products
• Handles customer complaints for justification on pricing, freight and miscellaneous quality issues
• Distributes literature and information as needed
• Maintains and updates quote files
• Helps with projects

Requirements:

• 2-5 years Customer Service experience
• Ability to multitask
• Detail oriented
• Team player
• Strong commitment to service