Title Service Representative

pThe Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems/ph3Responsibilities/h3divul liReview and process documentation for insurance and remarketing customers/li liProcess incoming salvage titles from multiple states and set for sale/li liKeep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws./li liProvide excellent customer service and support by offering solutions and timely responses to external/internal partners/li liProvides a variety of customer support services through the mail, email, telephone and direct personal contact./li liReviews and enters in title work for all customers./li liCompletes application to transfer title ownership./li liEnters information from titles received from the state into the IAA operating system./li liStays current with title/salvage laws in multiple states/li liResponds to customer questions, complaints and requests./li liResolves problems encountered in the effort to transfer title ownership./li liPerforms word processing assignments, filing and related clerical duties./li liFollows well-established procedures and under close direction of supervisor./li liAssists with other office functions as needed./li liImmediately reports all violations of company policy to a supervisor or manager./li liProtects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures./li liDevelop employees as part of a progression plan/li liMaintain a culture of responsibility, accountability, integrity, and execution across span of control/li liOther duties as assigned per management/li /ul/divh3Qualifications/h3divul li1-2 years State/National title processing experience/li liPrevious knowledge in title and salvage title requirements/li liMaintaining customer databases/li liProficient in MS Office Suite; Outlook, Word, Excel, PowerPoint/li liTypical Field Office Environment/li /ul/divh3About Company/h3divdiv As a global company, our corporate teams support billions of dollars in equipment sales every year.nbsp; nbsp; /div div br/ /div div In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.nbsp;nbsp; /div div br/ /div div Every day your work will make a difference in the way we run our business and the in the way customers interact with us.nbsp;nbsp; /div/divh2Company/h2divp class="MsoNormal"IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns./p p class="MsoNormal"nbsp;/p p class="MsoNormal"RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.nbsp; Employees will also receive 15 days of PTO each year./pbr//div