Remote Customer Service Representative - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Arlington, VA - Arlington, VA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $16.50 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Remote Customer Service Representative/h4pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"It#39;s truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you#39;ll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance./span/span/span/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services./span/span/span/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Full-time/Seasonal/span/span/strong/span/span/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"middot; $15.00/hr. plus performance incentives/span/span/span/span/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"middot; $17.00/hr.strong /strongSpanish Bilingual, plus performance incentives/span/span/span/span/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Requirements/span/span/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"18 years of age or older /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Complete Background check and drug test within 3 days /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Dedicated, private, and secure workspace/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Personal device with functioning camera required for the Training Period/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Committed to full attendance for paid 3-week Training period /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Minimum Internet Speed of 35 mb/s with ethernet/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Cable/Fiber Broadband Internet/span/span/strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif" with a hard-wired ethernet connection is required/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"NOT/span/span/strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif" compatible with Mobile Internet Service Providers and/or Satellite. /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"NOT /span/span/strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"compatible with Wi-Fi internet access or Wi-Fi adapter/extenders/span/span/span/span/li /ul pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"(For example, T-Mobile is not compatible with our internal systems)/span/span/span/span/p h4 /h4brpspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Essential Responsibilities /span/span/strongnbsp;/span/span/p ul lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Inbound/Outbound Calls/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Deliver the highest level of customer service experience consistently/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Manage customer accounts and provide technical support/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Application Data Entry/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Online chat inquiries as assigned/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Interpret and follow defined procedures and policies/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Creative problem-solving skills/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Flexibility and adaptability to changing projects and updates /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Time and task management (multitasking and task prioritization)/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Adhere to regulated guidelines for communications via all channels/span/span/span/span/li /ul pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Qualifications/span/span/strong /span/span/p ul lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Moderate to Advanced computer skills /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"High level of comfort learning new technology/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"High level of professionalism/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Excellent verbal and written communication skills/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Comfortable working from home/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Self-motivated and success-driven/span/span/span/span/li /ul pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"What We Offer/span/span/strong /span/span/p ul lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Paid Training/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Full-Time, Seasonal role/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Performance and attendance-based incentives, in addition to the base pay/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"The convenience of working from home/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Collaborative and supportive team environmentstrong /strongnbsp;/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"401K Match /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Individual Coverage HRA (ICHRA)/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Paid time off (PTO)/span/span/span/span/li /ul pnbsp;/p pspan style="font-size:11pt"span style="font-family:Aptos,sans-serif"strongspan style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Preferred Experience (not required)/span/span/strong /span/span/p ul lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Previous experience in customer support or technical support role /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Previous experience with Group and/or Individual health insurance, or the Affordable Care Act /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Previous experience in a Call Center /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Familiarity with CRM systems and practices /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Aptos,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Franklin Gothic Bookquot;,sans-serif"Spanish Bilingual, a plus/span/span/span/span/li /ul