Overnight Front Desk Agent - Summer - Part-Time

div style="border-bottom:solid 1pt;padding:0in 0in 1pt 0in;"p class="MsoNoSpacing" style="border:none;padding:0in;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:14pt;"span style="font-family:Calibri, sans-serif;"PART TIME | SEASONAL/span/span/b/span/span/pp class="MsoNoSpacing" style="border:none;padding:0in;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"This is where we#8217;re supposed to give you a quick introduction about working at Jay Peak. Except there#8217;s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you#8217;re so inclined, work with you to help create a career. Still interested? Keep reading./span/span/span/span/p/divp style="margin-bottom:11px;"/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"The bOvernight Front Desk Agent/b is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. This position answers phones, assists guests with resort amenities and assists/resolves guest issues./span/span/span/span/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"ESSENTIAL DUTIES amp; RESPONSIBILITIES /span/span/bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"(include the following, other duties may be assigned)/span/span/span/span/pulli class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Gives appropriate key to guests for the assigned room/condo./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Issues ski tickets during winter season to persons with packages that include skiing/riding./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Issues golf vouchers during the summer to persons with packages that include golf./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips amp; Reels, Tram, Cafeterias or Restaurants./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Makes dining room reservations when required./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Prepares arrival packets to include necessary vouchers, amenity tickets, etc. based on package sold./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Must be well groomed and professional in appearance, wearing uniform items provided./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle./span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"On occasion will need to fill in on completing the night audit./span/span/span/span/li/uldiv style="border-bottom:solid 1pt;padding:0in 0in 1pt 0in;"p class="MsoNoSpacing" style="border:none;padding:0in;"/p/divp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"WHY WORK AT JAY PEAK?/span/span/b/span/span/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"We#8217;re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We#8217;re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We#8217;re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history amp; what has come before it, and its employees whose energy and spirit are its foundation. It#8217;s not for everyone but we#8217;re not looking for everyone-we#8217;re looking for you./span/span/span/span/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU#8217;LL GET/span/span/b/span/span/pulli style="margin-bottom:11px;"span style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bWages starting at $18.17 per hour/b/span/span/span/lili style="margin-bottom:11px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Paid Sick Time/span/span/b/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"401k program eligibility with employer match after a year of employment with 1,000 hours of service/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Remote work and/or flexible schedules (depending on position)/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"FREE or deeply discounted season passes for you and your dependents/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Seasonal employee parties/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Regular free employee breakfasts/lunches, family events, and parties/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"For a full listing of employee perks both on and off-property, /span/spanspan style="font-family:Calibri, sans-serif;"a href="https://jaypeakresort.com/employment/discounts-benefits/discounts" style="color:#0000FF;text-decoration:underline;"span style="font-size:11pt;"click here/span/a/span/span/span/li/ul