Warehouse Office Clerk

divSouthshore is an ISO 9001:2015 certified third party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa. /divdivbr/divdivThe Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center).nbsp; The CSR follows and adheres to the Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.nbsp;/divbr/br/bEssential Duties Responsibilities:/bbr/liManage the inbound and outbound shipments, and receipt of all products, materials, and supplies. This includes but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases. /liliCompiles, sorts, and verifies accuracy of data to be entered./liliTracks, traces and updates the status of incoming and outgoing shipments./liliEngages with customers, vendors, drivers, and co workers with a positive, professional and respectful communication./liliAnswer phones and respond to customer requests in a positive, professional and respectful manner./liliAssign inbound trucks to designated dock doors./liliSetup, control and maintain all relayed files for customer stored materials./liliVerify all received documents once materials have been received into all computer systems. /liliManage the shipment and receipt of all products, materials, and supplies./liliIdentify, research, and resolve customer issues using the proper computer operating systems./liliFollow up customer inquires not immediately resolved./liliComplete call logs and reports./liliCollaborates and communicates with logistics technicians / dispatchers, and other involved in the shipment and receipt if products./liliProvides on-the-job training for new employees as required./liliRecommends and process improvement plans for growth in the company./liliProvides additional backup support for shipping and receiving departments./liliPerforms cleanup of the office area at the end of the shift or as required./liliPerforms all duties in accordance with Southshore Companies safety manual./liliRegular (punctual and dependable) attendance is an essential function of this job./liliOther duties as assigned./lidivbr/divbr/br/bEducation and/or Experience:/bbr/liHigh School Diploma or GED preferred, or an equivalent combination of education and experience./lili2 plus years of clerical office / customer service experience required additional education may be substituted for years of work experience./liliPrior SAP experience is a plus./liliInventory control experience preferred./libr/br/bKnowledge, Skills, and/or Abilities:/bbr/liAbility to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division. /liliRequired initiative and ability to work independently and in a team setting./liliAbility to talk, listen, understand, and follow directions./liliGood written and verbal communication skills./liliBilingual is a highly preferred skill for this position./liliProficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products./liliComputer skills are preferred including use of email and internet./liliProficient data entry skills are required./liliAbility to set priorities and flexibly to reset priorities in a changing environment./liliAbility to work in a fast-paced environment and meet productivity targets./liliAbility to pay attention to details and accuracy in inventory control./liliGood organizational skills./liliAbility to meet deadlines./liliStrong sense of time management,/liliStrong customer service skills./liliAbility to work Monday - Friday plus overtime including some Saturdays as needed by the business (especially duing peak season - January through April)./libr/br/bWork Evironment Physical Demands:/bbr/liOccasionally required to lift and/or move up to 10lbs./liliRegularly required to talk and/or hear to communicate with management, supervisors, employees, customers, and/or truck drivers./liliOccasionally required to bend, twist, turn, kneel, and/or squat./liliOccasionally required to stand and/or walk on the concrete warehouse floor./liliOccasionally required to stand, walk, sit, and reach with hands and arms./liliFrequently / Regularly required to sit at a desk and work on a computer./liliSpecific vision abilities required by this position include close, vision, distance vision, and the ability to adjust focus. /liliMust be able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse./liliSafety equipment includes but is not limited to hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks, and masks (as needed)./libr/br/bPay:/bbr/li$18.00 + per hour/lidivbr/divdiviSouthshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./i/div