Level 1 IT Support Engineer - Full-time

divdivdivdivdivdivdivdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"span style="font-family: tahoma, sans-serif; font-size: 14px;"link href="https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css" rel="stylesheet" type="text/css"/spandiv class="fr-view"p id="isPasted"span style="font-family: tahoma, sans-serif; font-size: 14px;"Forge ahead with WSB! WSB was founded on the understanding that culture drives results and wersquo;ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas Wersquo;ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow We invite you to forge ahead with us./span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"We#39;re looking for a friendly IT professional to provide technical assistance to our ever-growing internal staff. You#39;ll be at the companyrsquo;s front line and will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer service is maintained to the standards set forth by the company./span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"strongThis position will be based out of our Golden Valley, MN office, with the ability to travel to our MN office locations.nbsp;/strong/span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"strongWhat you will do:/strong/span/pul type="disc"li style="font-family: tahoma, sans-serif; font-size: 14px;"Provide first level support and provide resolutions to user issues./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Track, route and redirect problems to correct resources./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Walk users through problem solving processes./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Recommend procedure modifications or improvements./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Perform Windows 10 Imaging procedures./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Manage and Deploy iOS and Android Devices./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Provide Remote and Onsite support in all offices./li/ulpspan style="font-family: tahoma, sans-serif; font-size: 14px;"strongWhat you will bring:/strong/span/pul type="disc"li style="font-family: tahoma, sans-serif; font-size: 14px;"Windows 10 troubleshooting skills./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Working knowledge of mobile devices, laptops and desktops./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Working knowledge of common desktop applications including the most current version of Microsoft Office./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Proven analytical and problem-solving abilities./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Excellent customer service skills./lili style="font-family: tahoma, sans-serif; font-size: 14px;"Experience working in a team-oriented, collaborative environment./li/ulpspan style="font-family: tahoma, sans-serif; font-size: 14px;"strongMinimum Education:/strong/span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"An Associatersquo;s degree (A.A.) is preferred. A minimum of 1 year of professional experience specifically supporting Microsoft based environments is also desired. nbsp;A driver#39;s license and good driving record is also required./span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"strongMinimum Preferred Experience:/strong/span/ppspan style="font-family: tahoma, sans-serif; font-size: 14px;"CompTIA A+ or Microsoft Certification (MTA, MSCA, MSCE). Proven experience using our current technologies/applications is preferred: Helpdesk Ticketing Systems, Windows Server 2019, Windows 10, iOS, Android, AutoCAD, Microstation, Esri GIS, SharePoint./span/pp id="isPasted"span style="font-family: tahoma, sans-serif; font-size: 14px;"strongWho is WSB:/strong/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;" id="isPasted"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span data-olk-copy-source="MessageBody" style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation./span/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"Full time WSB employees qualify for competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, company paid short- and long-term disability, 401K with match, paid time off, paid holidays, tuition reimbursement, and opportunities for professional growth and development. Part time employees can participate in the 401K plan and applicable earned paid leave.nbsp;/span/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status./span/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"WSB strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please emailnbsp;/span/spanspan style="font-size: 14px; font-family: tahoma, sans-serif;"a href="mailto:wsbrecruiting@wsbeng.com" title="mailto:wsbrecruiting@wsbeng.com" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 18.4px; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"wsbrecruiting@wsbeng.com/span/span/a/spanspan style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;". nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"As an Equal Opportunity Employer, WSB is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us atnbsp;/span/spanspan style="font-size: 14px; font-family: tahoma, sans-serif;"a href="mailto:wsbrecruiting@wsbeng.com" title="mailto:wsbrecruiting@wsbeng.com" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 18.4px; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"wsbrecruiting@wsbeng.com/span/span/a/spanspan style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;". In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying./span/span/pp style="color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Aptos, sans-serif; margin: 0px 0px 8pt; line-height: 16.8667px;"span style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: 18.4px; font-family: tahoma, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;"Notice to Third Party Agencies: WSB does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WSB, we reserve the right to pursue and hire any unsolicited candidates without financial obligation to recruiters or agencies./span/span/p/div/div/div/div/div/div/div/div/div/div/div