Gift Shop Associate PRN/ VARIES - Part-time

h1buBASIC PURPOSE OF THE JOB/u/b/h1pResponsible for gift shop operations for evening and weekends. Assists with preparation and display of merchandise. Performs cashier duties while demonstrating excellent customer service./pp/ph1buREPORTS TO/u/b/h1ulliGift Shop Manager/li/ulp/ph1buJOB REQUIREMENTS/u/b/h1pbSupervisory Responsibilities: /bYES/ppbMinimum Education: /bHigh School/GED Required./ppbDegree: /bGeneral/ppbMinimum Work Experience: /b1 year retail cashiering experience required/pp/ph1buREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES/u/b/h1ulliHigh energy and enthusiasm/liliExcellent customer service skills/liliStrong oral communication skills/liliAccuracy and attention to detail/liliStrong problem-solving skills/liliSound judgment and integrity/liliFlexible and adaptable to changing circumstances/liliAble to work independently with minimal supervision/liliProficient with cash registers/li/ulp/ph1buDUTIES AND RESPONSIBILITIES/u/b/h1ulliOperates the gift shop during evenings and week-ends to assure timely opening and closing and adheres to gift shop policies and procedures to assure effective operations./liliAssures accurate cashiering and safety and security of merchandise and assists custmers with merchandise and problem resolution./liliProactively communicates with gift shop manager or assistant manager regarding issues with customers or operational problems and trains and supervises evening and week-end volunteers./liliAssists in maintaining the stock room, pricing merchandise, and restocking merchandise and assists in maintaining displays and general order and appearance of merchandise to encourage sales./liliAccurately and efficiently receives and handles telephone orders, and assures timely delivery of telephone orders./liliRepresents Children’s Hospital to the community and promotes the hospital’s mission and initiatives and represents the department and gift shop throughout the hospital, promoting effective and appropriate volunteer service which make efficient and effective use of volunteer skills and time./liliDevelops and cultivates positive relationships with customers and supports strategies to expand the gift shop’s service excellence and service to patients, families, visitors and staff./liliCollaborates with all customers, internal and external, to support excellence in retail operations as a vital part of the delivery of care and continuously demonstrates a positive attitude within the department and gift shop and across departmental lines to assure excellence in the customer service program./liliActively promotes and mentors volunteers in principles of effective customer service and builds strong and positive relationships with volunteers, hospital staff and visitors./liliRole-models effective customer service to volunteers, demonstrates respect and regard for the dignity of colleagues, volunteers, patients, families and visitors, and considerately and professionally handles conflicts./liliWorks effectively as part of the departmental team and intra-departmentally to facilitate achievement of goals and objectives and willingly accepts new assignments and responsibilities as requested./liliRespects and assures appropriate stewardship of financial resources and utilizes hospital resources and time respectfully and accountably./liliManages time efficiently and productively to complete job responsibilities./liliActively supports and assures systems to assure appropriate management and usage of merchandise./liliAssures safety and security of merchandise and equipment./li/ulp/ph1buPHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position./u/b/h1ulliLight lifting, pushing and pulling is required for 10-20 lbs occasionally, and frequent moving of objects of less than 10 lbs. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required./li/ulp/pp style="text-align:inherit"/pp style="text-align:left"iCome work where you can make a difference everyday./i/p