Receptionist

Description: p style="margin: 0px;"span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"Now is the time to join Tierrasanta Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!/span/p Overview: p style="margin: 0px;"span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"$16.50 - $23.00 / Hourly /span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL)./span/pp style="margin: 0px;"span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;" /span/pp style="margin: 0px;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Responsibilities/span/strong/pul style="margin-top: 0in;"lip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Schedule appointments that result in each healthcare provider having a smooth, productive day/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Interact and communicate with patients and guests in the reception area during their wait time/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Answer telephones in a timely manner and handle all calls with efficiency and thoroughness/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Ensure that all tasks on the front office checklist are completed daily/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Post payments to patient accounts in accordance with Company policies/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Active participant in daily morning huddles, monthly team meetings and any other meetings as required/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Thorough understanding of business imperatives and how the role directly impacts metrics/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Other duties and responsibilities as assigned/span/p/li/ulp style="margin: 0px;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Qualifications/span/strong/pul style="margin-top: 0in;"lip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"High School Diploma or general education degree (GED)/span/p/li/ulp style="margin: 0px;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Preferred/span/strong/pul style="margin-top: 0in;"lip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Prior course work or on-the-job training in the fields or dentistry, insurance, or business/span/p/li/ulp style="margin: 0px;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Knowledge/Skills/Abilities/span/strong/pul style="margin-top: 0in;"lip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Knowledge of office practices, technology applications and patient insurances/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Influencer (active listener/observer of behavior; creates a win/win need for change)/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Self-motivated, reliable individual capable of working independently as well as part of a team/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Ability to manage tasks and time effectively without compromising the quality of the work/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Excellent interpersonal, oral and written communication skills/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Ability to handle and maintain extreme confidentially with patient records/span/p/lilip style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Organized, detail-oriented individual able to work in a fast-paced environment/span/p/li/ulp style="margin: 0px;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Benefits/span/strong/pul style="margin-top: 0in;"lispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Medical, dental, and vision insurance/span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Paid time off/span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Tuition Reimbursement/span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"401K/span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"Paid time to volunteer in your local community/span/li/ul ‎ : p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members./span/p Salary Information: $16.50-$23.00 / Hourly