Patient Access Specialist - Peoria Plastic Surgery

pThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments./p pImproving efficiency and increasing customer experience will drive your success here at Springfield Clinic./p pstrongJob Relationships/strong/p pReports to the Operations Manager./p pstrongPrincipal Responsibilities/strong/p ul liAnswer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required./li liAssist guests with the check-in process, verify demographic and insurance information, and update as needed.nbsp;/li liProactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality./li liAssist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.nbsp;/li liCollect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.nbsp;/li liRefers guests with questions regarding financial liability to appropriate resource(s)./li liSchedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization./li liCollaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact./li liDocument guest requests to the Care Team through EHR./li liWork appropriate system reports for assigned provider/provider group./li liWork office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group./li liProactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.nbsp;/li liRoute emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure./li liDrive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.nbsp;/li liAdhere to patient service standards./li liServe as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.nbsp;/li liComplete front desk and/or call center duties with a welcoming spirit and efficiency./li liAdhere to appropriate workflow processes./li liCollaborate with team members to deliver an exceptional guest experience./li liDemonstrate an attention to detail./li liCultivate a learning/teaching environment with team members.nbsp;/li liSupport other departments as needed./li liRemain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards./li liDemonstrate and maintain an openness to getting the job done and assisting amp; supporting team meet departmental goals amp; objectives.nbsp;/li liEligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic. ul liThis is voluntary growth opportunity./li /ul/li liComply with the Springfield Clinic incident reporting policy and procedures./li liAdhere to all OSHA and Springfield Clinic training amp; accomplishments as required per policy./li liProvide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards./li liPerform other job duties as assigned./li /ul pnbsp;/p pstrongLicense/Certificates/strong/p ul liCertified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic. ul liThe is a strongvoluntary/strong growth opportunity./li /ul/li /ul pstrongEducation/Experience/strong/p ul liHigh School graduate or GED preferred./li liComfortable with technology./li liPreferred: Administrative or technical background acquired through completion of 2-3 years of college.nbsp;/li liPreferred:nbsp;Minimum one (1) year medical office experience/li /ul pstrongKnowledge, Skills and Abilities/strong/p ul liAbility to establish and maintain meaningful and trusting relationships with associates, guests and their families.nbsp;/li liActively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team./li liDemonstrate a positive and professional attitude and dress at all times./li liDemonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues./li liSeek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members./li liEffective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.nbsp;/li liAbility to effectively multitask under pressure with accuracy in a fast-paced environment./li liExcellent attendance./li liDemonstrates intermediate computer skills and knowledge of computer software programs./li liTreat every interaction as an opportunity to make an impact and deliver excellence.nbsp;/li /ul pstrongWorking Environment/strongbr/Office type environment requiring frequent fluctuations between sitting and standing./p pnbsp;/p pstrongPHI/Privacy Level/strongbr/HIPAA1/p