Coffee Specialist (Sur La Table)

divspan style="font-size: 15.116px"With over 50 stores and the largest avocational cooking program in the US, /spanb style="font-size: 15.116px"Sur La Table/bspan style="font-size: 15.116px" offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and tablenbsp;–nbsp;and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food./span/divdivbr/divdivspan style="font-size: 9.5pt;"As a /spanb style="font-size: 9.5pt;"Coffee Specialist/bspan style="font-size: 9.5pt;" at Sur La Table, you are the in-store expert and advocate for all things, coffee.nbsp; This position is responsible for delivering /spanb style="font-size: 9.5pt;"#bestincenter/bspan style="font-size: 9.5pt;" service by sharing product knowledge, brewing techniques, and personalized recommendations.nbsp; The /spanb style="font-size: 9.5pt;"Coffee Specialist/bspan style="font-size: 9.5pt;" will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes./span/divdivbr/divdivbu style="font-size: 11pt;"Key Responsibilities/u/b/divdivb style="font-size: 10pt;"Customer Experience amp; Brand Representation/b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.nbsp;/span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin./span/divdivb style="font-size: 10pt;"Sales amp; Business Performance/b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Recommend appropriate coffee equipment and maintenance practices based on customer needs./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Promote and sell coffee products, equipment, and accessories to customers./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Assist the store in achieving revenue goals by driving customer engagement and conversion through education.nbsp;/span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews./span/divdivb style="font-size: 10pt;"Team Engagement amp; Store Supportnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Partner with store leaders to ensure alignment between culinary programming and store priorities.nbsp;/span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Collaborate on merchandising strategies that highlight key tools and products featured in classes.nbsp;/span/divdivb style="font-size: 10pt;"Operations amp; Compliance/b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ensure compliance with food safety standards, local health codes, and sanitation regulations./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ensure store safety and cleanliness, addressing any maintenance needs promptly./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Adhere to applicable wage and hour laws.nbsp; Accurately records time worked according to SLT Policy. /span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs)./span/divdivbu style="font-size: 11pt;"Physical Requirements/u/b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to communicate verbally and work cooperatively with associates and customers./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to remain standing for up to 4 hours at a time./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to lift and/or move merchandise weighing up to 50 lbs./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to ascend/descend ladders to retrieve and/or move merchandise./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens./span/divdivbu style="font-size: 11pt;"Qualifications amp; Experience/u/b/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Must be 18 years of age or older at time of employment./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Ability to create engaging, hands-on experiences for customers./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Excellent communication, problem-solving, and decision-making abilities./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Passion for community engagement and delivering exceptional customer experiences./span/divdivspan style="font-size: 9.5pt;"·/spanspan style="font-size: 7pt;"nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /spanspan style="font-size: 9.5pt;"Proficiency in Microsoft Office and retail management systems preferred./span/divbr/br/divi style="font-size: 9.5pt;"This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice./i/divdivbr/divdivspan style="font-size: 16px;"The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.nbsp;/span/divdivbr/divdivspan style="font-size: 16px;"It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.nbsp;/span/divdivspan style="font-size: 16px;"nbsp;/span/divdivspan style="font-size: 16px;"The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contactnbsp;/spana style="font-size: 16px;" href="mailto:hrbenefits@cscshared.com"hrbenefits@cscshared.com/aspan style="font-size: 16px;".nbsp;/span/div