Field Service Planning Coordinator I - Full-time

p style="text-align:center;"img alt="" height="114" src="https://assets.jazz.co/customers/customer_20220304172829_2DZJXNIQBLB9L8LE/layout/20230217162803-Logo_TSS.png" width="500"/ppbrspan style="font-size:16px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bspan style="color:#2f5496;"Who are we?/span/b/span/span/span/ppspan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS#8217; customers who are doing dramatic work focused on improving the human condition.#160;/span/span/ppspan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers #8211; helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.#160;/span/span/ppspan style="font-size:16px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bspan style="color:#2f5496;"How will you make an impact?/span/b/span/span/span/ppspan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"The Field Service Planning Coordinator will play a crucial role in enhancing the customer#8217;s experience. The impact will be achieved by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent request promptly, and overseeing repairs. Through these efforts, the coordinator will significantly contribute to the prioritization of our customers satisfaction and safety.#160;#160;/span/spanbr#160;/ppspan style="font-size:16px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bspan style="color:#2f5496;"What will you do?/span/b/span/span/span/pullispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"strongClient Communication/strong - Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively./span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"strongInventory and Scheduling Oversight/strong - Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process./span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"strongService Coordination /strong- Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"strongOrder Review and Assignment /strong- Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion./span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"strongIssue Resolution /strong- Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction./span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Other duties as assigned/span/span/li/ulpspan style="font-size:16px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bspan style="color:#2f5496;"How will you get rewarded?/span/b/span/span/span/ppspan style="font-size:14px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="background:#FFFFFF;"span style="line-height:normal;"span style="vertical-align:baseline;"bspan style="border:1pt none;padding:0in;"span style="color:#000000;"TSS offers competitive salaries and a wide range of benefits:/span/span/b/span/span/span/span/span/pullispan style="font-size:12px;"Salary range of $23.00#160;- $31.00 hourly#160;br(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:107%;"span style="line-height:107%;"span style="color:#222222;"Medical, vision and dental insurance/span/span/span/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:107%;"span style="line-height:107%;"span style="color:#222222;"401(k) plan with a company matching contribution/span/span/span/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:107%;"span style="line-height:107%;"span style="color:#222222;"Long-term disability, short-term disability, and life insurance/span/span/span/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:107%;"span style="line-height:107%;"span style="color:#222222;"Competitive Paid Time Off (PTO) and company paid holidays/span/span/span/span/span/li/ulpspan style="font-size:16px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bspan style="color:#2f5496;"How will you get here?/span/b/span/span/span/ppspan style="font-size:14px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bEducation and Experience/b/span/span/span/pullispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"2-5 years of field service industry experience in a customer service or scheduling/coordinationbrposition/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Demonstrate strong communication skills and an ability to deliver results through teamwork/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Proficient in Microsoft Outlook, Excel and Word/span/span/lilispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"A combination of education, training, and related experience may meet the requirements.#160;/span/span/li/ulp style="margin-top:3px;"span style="font-size:14px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="line-height:normal;"bKnowledge, Skills and Abilities/b/span/span/span/pulli style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Proficiency in using software or platforms for scheduling and coordination purposes./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Strong interpersonal skills/span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented/span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Excellent organizational ability #8211; can easily multitask and shift priorities as need/span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Ability to think and plan strategically./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Excellent customer service and communication skills, both verbal and written./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Strong troubleshooting and problem-solving skills with the ability to learn new systems and services./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Excellent organizational skills and attention to detail./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach./span/span/lili style="margin-top:3px;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Ability to quickly learn and train others on the use of Service Manager other software systems./span/span/li/ulpspan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="background:#FFFFFF;"span style="line-height:normal;"span style="vertical-align:baseline;"ispan style="border:1pt none;padding:0in;"span style="color:#2f3639;"TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it#8217;s the right fit for you? Call us and let#8217;s talk./span/span/i/span/span/span/span/span/p