PATIENT INTAKE REPRESENTATIVE

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;FHN Memorial Hospital - FREEPORT, IL/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Benefit Eligible Part-time; P.6 (48)/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $24.75 /div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Varies/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4h1 style="margin-left:11px; margin-right:7px; text-align:center"strongspan style="font-size:17pt"span style="font-family:'Times New Roman',serif"span style="color:#000000"span style="font-size:14pt"Job Summary/span/span/span/span/strong/h1 p style="margin-right:1px"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Greets, directs, and assists patients and customers entering the Emergency Department through the emergency entrance. They will be able to recognize life threatening and urgent presentations of patients arriving ambulatory to the intake window and will perform intake of key data elements including name, date of birth, chief complaint and physician to initiate the registration process in Meditech and MedHost.nbsp; Additionally, the Intake Coordinator will assume responsibilities related to Patient Access functions including Registration, Insurance Verification, Co-pay collection and financial counseling. Customer service and communication skills must reflect delivering excellence standards.nbsp; /span/span/p h1 style="margin-left:11px; margin-right:9px; text-align:center"strongspan style="font-size:17pt"span style="font-family:'Times New Roman',serif"span style="color:#000000"span style="font-size:14pt"Job Responsibilities/span/span/span/span/strong/h1 ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Greets patients, family and visitors entering the Emergency Department reflecting delivering excellence standards./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Intake of key data elements including name, date of birth, chief complaint and physician./span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Recognition of life threatening and urgent presentations/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Appropriately responding to patients presenting with life threatening and urgent issues by notifying ED triage nurse or other assistance as identified i.e. Security/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Monitors Emergency Department waiting room for changes in patient conditions and safety of those present/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Greet, direct and log visitors arriving after the Atrium entrance is closed/staffed/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"nbsp;Verifies registration/demographic information in Meditech for all ED patients cart-side/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Performs insurance eligibility verification/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provides information to patients on financial assistance programs as necessary/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provides presumptive screening tools for patients who present to the ED as Self Pay/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provides registration services to the hospital for inpatient admissions, OB admissions, newborn, outpatient registration, order entry for patients during hours when the Admitting department is closed. (After 8pm Monday ndash;Friday, after 1pm on Saturday, Sundays and Holidays)/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provides information to patients who will be admitted regarding Medicare payment processes/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Gathers advance directives information from patients and provides information to patients as requested/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Performs QA checks for ED registration/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Registers all pre-registered accounts after midnight to expedite patient arrival in Admitting during business/span/span/li /ul h4Qualifications/h4brh1 style="margin-left:11px; margin-right:7px; text-align:center"strongspan style="font-size:17pt"span style="font-family:'Times New Roman',serif"span style="color:#000000"span style="font-size:14pt"Requirements/span/span/span/span/strong/h1 pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongEducation:nbsp; nbsp;/strongHigh school diploma or equivalent /span/span/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongRequired Experience: /strongnbsp;Two to five experience required /span/span/p p style="margin-left:-1px"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongLicensure/Certification//strong/span/spanspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongRegistration: BLS certification/strong/span/span/p h1 style="margin-left:1px; margin-right:4px; text-align:center"strongspan style="font-size:17pt"span style="font-family:'Times New Roman',serif"span style="color:#000000"span style="font-size:14pt"Populations Served: /span/span/span/span/strong/h1 pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongWhile performing this job, the employee may care for patients in the following age groups./strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Neonate: lt;30 days/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Infant: lt;1 year/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Early Childhood: 1 year and lt;5 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Late Childhood: 5 years and lt;13 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Adolescent: 13 to lt;17 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Young Adult: 17 to lt; 30 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Middle Adult: 30 to lt; 60 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Older Adult: gt; 60 years/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Serves patient in areas other than patient care/span/span/li /ul pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongWhile performing this job, the employee does not care for patients in the following age groups./strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"No responsibility to treat or care for patients/span/span/li /ul