Team Lead - Part-time Seasonal (Spring-Fall)

brspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bTeam Lead Seasonal Position /b/span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bCity of Providence Parks Department #8211; City Center Rink/b/span/span/spanbrbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the spring, summer and fall season, The Providence Rink serves over 5,000 roller skating patrons, 1000 sports league participants and many more visitors to the park. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities./span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"The City Center Rink is looking for a team lead position. The staff member will work under the supervision of assistant managers and will report to the Director of Athletic and Event Facilities./span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Team lead positions will be adequately trained in both Ticket Seller and Skate Host Position and will fill either role as needed. They will also help to further training and customer service of hosts and ticket sellers in a supporting role. They will lead the team in positive and engaging customer service interacts and will work to develop the community and customer base for the City Center Rink./span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Opportunities at the City Center are fun, fast paced and challenging. Team Leaders should be able to work in a high-volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management./span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bResponsibilities include, but are not limited to:/b/span/span/spanullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Front line staff for roller skating, group sales events, SFAC sports programming and independently produced events including front ticket office management, supervising seasonal staff (ticket sellers, hosts, hosts)/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Work closely with assistant managers for group sales, party management, reporting, inventory and sales management. /span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assist with opening and closing the facility/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assisting with Facility Management/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assist with event management and supervising full ice and facility rentals. These events are typically Saturday and Sunday mornings./span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Food and beverage coordination/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assisting with training staff and excelling at customer service/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Meeting high levels of customer service/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Communicating clearly and positively with all customers and staff/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Communicating to patrons about skating rink rules/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Communicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates), facility issues, time-off requests, and/or availability conflicts/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Visually watching skating rink for safety or challenges/span/span/span/span/li/ulspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bAdditional responsibilities include but are not limited to:/b/span/span/spanullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communication/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Planning and managing events: setup and breakdown, safety, mapping activities, communicating with guests, coordinating staff/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assisting with generating social media content and sending content to marketing manager/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Evening and weekend hours may be included/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Meeting high levels of customer service/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Complete incident reports when needed/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Supervise Skate Hosts, Ticket Sellers, and Rental Room/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Communicate clearly and positively with all staff/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Replenish and restock merchandise and party supplies as needed/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Balance the cash drawer/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Ensure all frontline staff are completing their tasks daily during winter season/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Update all point of sale records/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Supervising set ups, events, and breakdowns/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Supervising cleaning staff/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Working with event organizers/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Working with Fire Marshall, Police, Security, and Medics to ensure safety of patrons/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Assisting with property walkthroughs when necessary/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Other duties may be assigned/span/span/span/span/li/ulspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bRequirements:/b/span/span/spanullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Primarily work night shifts (2supnd/sup Shift). Weekend availability required./span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Experience with customer service in a public setting/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Completed bachelor#8217;s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fields/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Must be comfortable working outside. Ability to work on projects independently with guidance and direction from City Center Manager/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Some remote work may be included/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Experience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food amp; beverage, retail or customer service experience preferred./span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Experience supervising staff/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Weekend or evening availability as well as regular business hours/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"First Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months./span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum /span/span/span/span/li/ulullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"Experience with customer service, retail, food amp; beverage or other applicable experience/span/span/span/span/li/ulspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bJob Type: Part-time/b/span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bPay: $18.50 per hour/b/span/span/spanbrspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bShift:/b/span/span/spanullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"bNight shift/b/span/span/span/span/lilispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"bDay shift/b/span/span/span/span/li/ulspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bEducation:/b/span/span/spanullispan style="font-size:12pt;"span style="line-height:normal;"spanspan style="font-family:Calibri, sans-serif;"bBachelor's (Preferred)/b/span/span/span/span/li/ulspan style="font-size:12pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bWork Location: In person/b/span/span/spanbrbr#160;