Collections Representative (Fayetteville, North Carolina, US) - Full-time

divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Collections Representative /H2 /divdivp class="MsoNoSpacing"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  /span/p pspan style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanstrongspan style="color:black"This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304/span/strong/span/span/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"About Foundever/H2 /divdivpspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter./span/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Job Overview/H2 /divdivpspan style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspan style="color:black"Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts.  Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals./span At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!/span/span/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Why You Should Join Us/H2 /divdivul style="margin-bottom:11.0px" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanCompetitive Pay: Start at $17-$18/hour!/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanPaid Training: Enjoy 100% free professional training/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanFull-Time Hours/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanRetirement Plan: 401(k) with company matching./span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanHealth Benefits: Medical, Dental, Vision, and Wellness Benefits./span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanEAP Support: Access our Employee Assistance Program for added support./span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanPaid Time Off: Recharge with generous PTO/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanEmployee Discounts: Great savings on various products and services!/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanReferral Bonuses: Earn money for referring friends!/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanCareer Growth: 84% of managers promoted from within./span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanBonus Opportunities: Unlock extra earning through bonus programs!/span/span/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"What We're Looking For/H2 /divdivul li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspanspan style="color:black"Must be at least 18 years old to apply./span/span/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspanstrongspan style="color:black"Education:/span/strongstrong /strongspan style="color:black"High School Diploma or GED equivalent is required./span/span/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspanstrongspan style="color:black"Experience: /span/strongspan style="color:black"Required: A minimum of 4 months of collections experience to hit the ground running!/span/span/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspanstrongspan style="color:black"Availability:/span/strongspan style="color:black" Must have open availability during our hours of operation – flexibility is key!/span/span/span/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"spanspanstrongspan style="color:black"This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304/span/strong/span/span/span/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Key Skills/H2 /divdivul li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongCommunication Skills: /strongAbility to convey information clearly and listen actively to customers' concerns./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongNegotiation Skills: /strongAbility to negotiate terms and find mutually agreeable solutions for debt repayment./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongProblem-Solving Abilities: /strongQuickly identifying issues and providing effective solutions to help customers resolve their debt situations./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongPatience: /strongRemaining calm and composed, especially when dealing with difficult customers./spanbrspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongPersuasion Skills: /strongInfluencing customers to take positive actions towards repayment./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongResilience: /strongAbility to handle rejection and maintain motivation despite potential negative interactions./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongAttention to Detail: /strongCarefully managing customer information and ensuring accuracy in documentation and follow-ups./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongConflict Resolution: /strongSkills to de-escalate tense situations and reach a satisfactory resolution./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongAdaptability: /strongFlexibility to adjust communication styles based on the customer’s demeanor and circumstances./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongSystem Navigation: /strongProficiency in navigating system tools to search for answers amp; information./span/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Military Partners/H2 /divdivpspan style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.  /span/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Equal Opportunity Employment (EEO)/H2 /divdivpspan style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.   /span​​​​​​​​​​​​​​/p/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Interested in Becoming Part of Our Team? /H2 /divdivp style="margin-bottom:11.0px"span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.  /span/p/div/div/div