Guest Experience Shift Lead

What you'll bring to the team: p style="margin: 0px;"iframe src="//www.youtube.com/embed/khnfmh9fhao?si=tbbm9sVeVn1YdxqB" width="560" height="314" allowfullscreen="allowfullscreen"/iframebr /br //ppspan style="font-size: 10pt;"As a Guest Experience Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together. This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Guest Experience Hosts./span/p Qualifications Experience: ullispan style="font-size: 10pt;"Deliver memorable, interactive, fun experiences to all guests./span/lilispan style="font-size: 10pt;"Ensure excellent guest experience at all times, working to Guest Obsession standards as set by Merlin/span/lilispan style="font-size: 10pt;"Leads the team by example and is very attraction-floor based/span/lilispan style="font-size: 10pt;"Working alongside operations management, providing mutual assistance in ensuring all positions are covered./span/lilispan style="font-size: 10pt;"Ensure the highest possible standards of guest service, presentation, technical operation and Safety in the attraction./span/lilispan style="font-size: 10pt;"Model the way and deliver training initiatives to Guest Experience Hosts ensuring the development of their skills, behaviors, and attitudes./span/lilispan style="font-size: 10pt;"Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, and coach and motivate the Guest Experience Hosts to do the same./span/lilispan style="font-size: 10pt;"Proactively resolve guest complaints, escalating to a manager as necessary./span/lilispan style="font-size: 10pt;"Follow departmental health safety at all times and encourage others to do the same./span/li/ulpstrongspan style="font-size: 10pt;"Qualifications and Experience:/span/strong/pp /pullispan style="font-size: 10pt;"High school diploma or general education degree (GED) is preferred./span/lilispan style="font-size: 10pt;"Customer service and guest interaction experience and proficiency is required./span/lilispan style="font-size: 10pt;"Experience and passion for entertaining children and families is required./span/lilispan style="font-size: 10pt;"Ability to train others effectively required./span/lilispan style="font-size: 10pt;"This position requires a fun, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level./span/lilispan style="font-size: 10pt;"In order to apply for this role you must be at least 16 years of age./span/li/ul Benefits: ullispan style="font-size: 10pt;"Health care options (medical, dental, and vision plans)/span/lilispan style="font-size: 10pt;"Paid Time Off (PTO)/span/lilispan style="font-size: 10pt;"Merlin Magic Pass for friends and family to enjoy the parks and attractions/span/lilispan style="font-size: 10pt;"Recognition programs and rewards/span/lilispan style="font-size: 10pt;"401(k) program with company match/span/lilispan style="font-size: 10pt;"Tuition reimbursement programs/span/lilispan style="font-size: 10pt;"Numerous learning and advancement opportunities/span/li/ul Pay Range: USD $18.75/Hr.