Customer Deductions and Collections Associate (NAMSJP00002906) - Full-time

pstrongTitle:nbsp;/strongCustomer Deductions and Collections AssociatebrstrongLocation:nbsp;/strongSeattle, WA (onsite)brstrongCompany:nbsp;/strongFortune 100 Food amp; Beverage Manufacturingnbsp;em(FuseGlobal has worked with this company for 20 years)br/emstrongInitial term: /strong3 months (expected to run longer)brstrongSchedule: /strongM-F 8am-5pmbrbr/p pstrongPOSITION SUMMARY:/strong brThe primary responsibility of this position is to conduct thorough research and resolve customer deductions, including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager, Sales Finance Manager, and the broker to gather and provide supporting documentation to match deductions with approved trade events. Identify unauthorized post-audit deductions, coordinate repayment packet completion, collaborate with the collections team to submit repayment claims to customers, and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams. Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment.strongbrbrPRIMARY RESPONSIBILITIES:/strong/p p• Support dispute management process by effectively reporting and researching customer claimsbr• Analyze key drivers of open and aging liabilities, as well as purged deductions by accountbr• Review deduction documentation to access validity of claims, request additional documentation as necessary, and collaborate with customer account team and broker to clear aging trade deductionsbr• Collect the necessary documentation required by customers to facilitate the repayment process for unauthorized deductionsbr• Collaborate with various internal stakeholders, including Credit amp; Collections, Sales, Customer Facing Supply Chain, CCamp;IR, and the Business Service Center (BSC) to validate claims and collect repayment/p pstrongQUALIFICATIONS AND SKILLS:/strong/p pRequirements and Minimum Education Levelbr• Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.br• Availability / flexibility to work different shifts based on customer geography/time zonebr• One or more years of commercial customer service or collection experience preferred/p pExperiencebr• SAP dispute management and accounts receivable system experience preferredbr• Experience in the CPG industry preferredbrbrRequired Skillsbr• Excellent written and verbal communication skillsbr• Excellent analytical aptitude with a proven ability to analyze/interpret databr• Well-organized, methodical thinker with excellent decision-making skillsbr• Strong and creative problem-solving skillsbr• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)br• Capable working in a fast paced environment and handling multiple prioritiesbr• Can work independently with minimal supervisionbr• Ability to work in a team based environment, and interact cooperatively with internal and external stakeholdersbr• Results orientedbrbr/p pstrongCOMPENSATION AND BENEFITS:/strong/p ul class="mt3 pl4 t-14 featured-benefits__benefit-list" li class="featured-benefits__benefit"Up to $38 per hour + Overtime/li li class="featured-benefits__benefit"Medical insurance/li li class="featured-benefits__benefit"Dental insurance/li li class="featured-benefits__benefit"Vision insurance/li li class="featured-benefits__benefit"401(k)/li li class="featured-benefits__benefit"Disability insurancebrbr/li /ul pstrongABOUT FuseGlobal:br/strongspan data-olk-copy-source="MessageBody"FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy amp; the environment? This is where we live. Engage with us!/spanbrbr#LI-Onsitebr#LI-FG/p