Dental Patient Representative I

pPrimary Accountability/p pThe Dental Patient Representative I is responsible for providing information regarding FHCN dental services to patients and their families and administering daily activities of the office./p pbr/strongDescription of Primary Responsibilities/strong/p ol liResponsible for running daily provider schedules and conducting all necessary follow-up. ul liVerifies insurance information is current prior to patient’s visit (running eligibility)./li liConfirms patients for following day during appointment confirmation phone call and informs patient of co-pay amount due at time of visit.nbsp;/li liResponsible for following up on “no show” patients, and maintaining recall system./li liEducating and signing patients into the FHCN portal./li /ul/li liResponsible for maintaining supplies and stocking items.nbsp; ul liMaintains supplies of new storage and temporary charts along with necessary forms and identification cards./li liMaintains adequate inventory of all required supplies./li /ul/li liResponsible for collecting and attaching billing information from patients. ul liBalances cash payments on a daily basis./li liAssures accurate CPT and DX codes before submitting superbills./li liProvides financial counseling and referrals for program eligibility, sends patient’s information to billing department for any needed pre-authorizations./li /ul/li liResponsible for providing customer service to patients. ul liReceives incoming calls and directs them to the appropriate party.nbsp;/li liEstablishes, maintains and updates patient records and files./li liGenerates paperwork to register patients for network services./li liSchedules, reschedules and screens appointments.nbsp;/li liVerifies insurance eligibility and patient financial status.nbsp;/li liRegisters, inputs and updates patient information.nbsp;/li liInputs provider schedules./li liCollects and attaches bills and billing information on a daily basis.nbsp;/li liWorks with billing department to resolve patient’s concerns./li /ul/li liPerforms other duties as assigned.nbsp;/li /ol pstrongDescription of Primary Attributes/strong/p pProfessional amp; Technical Knowledge:/p ol liMust possess a high school diploma or General Educational Development (GED) certificate. nbsp;/li liJob duties require specific knowledge of office or administrative processes and practices, typically learned on the job or through a series of training sessions that would comprise a few weeks if done consecutively.nbsp;/li /ol pTechnical Skills:/p ol liAbility to prepare basic correspondence and simple reports in Microsoft Word.nbsp;/li liAbility to use Microsoft Excel to create tables and simple displays of information. nbsp;/li liAbility to create basic presentations in Microsoft PowerPoint.nbsp;/li /ol pLicenses amp; Certifications:nbsp;/p ol liValid CA driver’s license is required./li /ol pCommunications Skills:/p ol liJob duties require the employee to effectively communicate routine or non-technical information to co-workers and others.nbsp;/li liEffectively communicates written information (including electronic correspondence) and verbal presentations.nbsp;/li /ol pPhysical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nbsp;/p pWhile performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and must occasionally bend waist, twist waist, squat, climb, kneel, reach above and below shoulder height, and/or move items up to 20 pounds.nbsp;/p pPay Scale:/p pMin Hourly Rate: $21.00/p pMax Hourly Rate: $28.60/p