Customer Service Representative - Full-Time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Store Supply Warehouse Headquarters - Bridgeton, MO/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4p style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongemspan style="font-size:14pt"CUSTOMER SERVICE REPRESENTATIVE - FULL TIME/span/em/strong/span/span/p pspan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"span style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black"**5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 amp; 2024! **/span/span/span/span/span/p pspan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"emstrongspan style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black"Our Mission/span/span/span/strong/emstrongspan style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black" We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork./span/span/span/strong/span/span/p pspan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"emstrongspan style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black"Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift!/span/span/span/strong/em/span/span/p pspan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black"Customer Service Representative (Call Center) Description:/span/span/span/strong/span/span/p pspan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"span style="background-color:white"span style="font-family:quot;Calibriquot;,sans-serif"span style="color:black"Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team./span/span/span/span/span/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:12.0pt"span style="background-color:white"span style="color:black"Key Responsibilities: /span/span/span/strong/span/span/p ul style="list-style-type:square" lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="background-color:white"span style="color:black"Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner./span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="background-color:white"span style="color:black"Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse./span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="background-color:white"span style="color:black"Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty./span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="background-color:white"span style="color:black"Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers./span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="background-color:white"span style="color:black"Identify customer needs and recommend the appropriate products/services to meet those needs./span/span/span/span/span/li /ul h4Qualifications/h4brp style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Customer Service Representative Qualifications:/span/span/span/strong/span/span/p ul style="list-style-type:square" lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"High School Diploma or a GED is required/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Must be computer literate, proficient in Data Entry and Typing, a must. /span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Ability to navigate between different websites and multitask/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Experience with outbound sales, telemarketing, or company/product introductions, a plus./span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Fluent in Spanish is a plus, but not required/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Willingness to maintain a safe and ethical work environment, and work as an effective team member/span/span/span/span/span/li /ul p style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Customer Service Specialist Benefits:/span/span/span/strong/span/span/p ul style="list-style-type:square" lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Starting hourly wage of $17.50/hour/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Opportunity for growth/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Merit increases/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Medical benefits options for you and your family. Eligibility within 60 days based on start date/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Dental Insurance/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Vision Insurance/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Medical Flexible Spending Account (optional)/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Dependent Care Flexible Spending Account (optional)/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Basic Employee Life Insurance (company paid)/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Short-Term Disability/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Long-Term Disability (company paid)/span/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"401k Plan/span/span/span/span/span/li /ul p style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Your application will be reviewed, and you will be contacted if qualifications are met/span/span/span/span/span/p p style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"emspan style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"All offers are contingent upon a background check/span/span/span/em/span/span/p p style="margin-left:0in; margin-right:0in"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"emspan style="font-size:12pt"span style="background-color:#ffffff"span style="color:#000000"Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V)/span/span/span/em/span/span/p