Front Desk Clerk - SWING SHIFT (Part-time)

divdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/21.51.21/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/21.47.21/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"div class="fr-view"pstrongPosition Title:/strong Front Desk Agentstrongnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/strong/ppstrongResort and Location:nbsp;/strongThe Cliffs at Peace Canyon/ppstrongDepartment: nbsp;/strongFront Desk nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/ppstrongFLSA Status/strong: Non-Exempt/ppstrongReports To: nbsp;/strongResort Managernbsp;/ppShift: 4:30pm to 10:00pm/ppDays off may varies/ppstrongu id="isPasted"Flexible Scheduling:/u Must be able to work Evenings, Friday, Saturday, Sunday, On-calls and Holidays. Shift and days off may vary./strong/ppstronguPosition Summary/u/strongstrong:/strong/ppThe Front Desk Agent is the first person to greet our guests when they arrive at the Resort. nbsp;This position is responsible for providing superior customer and guest satisfaction and service. nbsp;Position responds to guest needs such as check-in/check-out, reservations, and answering guest questions and needs./ppCore responsibilities include the following, but are not limited to:/ppnbsp;stronguSpecific Responsibilities:/u/strong/pulliMaintains complete knowledge of and complies with all departmental policies/service procedures/standards. nbsp;Anticipate guestsrsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day./liliMaintains confidentiality of guest information and pertinent hotel data./liliAssigns rooms and keys and create reservations./liliPrepares bills and collects payment/deposits for visit./liliProvides suggestions of places to visit, eat, and shop./liliExplains all transportation options./liliMaintains positive guest relations at all times.nbsp;/liliResolves guest complaints, ensuring guest satisfaction within a timely manner and maintain daily log.nbsp;/liliMonitors and maintains cleanliness, sanitation and organization of assigned work areas./liliMaintains working knowledge of all emergency procedures and correct radio etiquette./liliCooperates with Marketing Department./liliMaintains complete knowledge of: nbsp;a) All resort facilities/services; b) All guest room layouts, bed types, and deacute;cor; c) Room availability for any given day; d) Restricted dates, rates and room types; e) All room rates, packages and promotions. f) Specific arrangements between resort and travel agencies./liliSets up work station with necessary supplies and resource materials.nbsp;/liliAnswers telephone calls within 3 rings, using correct salutations and telephone etiquette.nbsp;/liliAscertains callers#39; needs through open-ended questions.nbsp;/liliAccommodates special requests if available and designate such in system./liliMonitors and responds to all emergency situations./liliPerforms an audit at the end of every shift./liliAnswer all calls coming into the switchboard in a timely manner./liliAlways Ensures Outstanding customer carenbsp;/liliPerforms other duties as assigned, requested or deemed necessary by management./li/ulpbr/ppstronguPosition Requirements (Skills/Abilities)/u/strongstrong:/strong/ppuExperience/u:nbsp;/ppOne year of hospitality-related experience is desired. nbsp;Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. nbsp;Bilingual skills a plus./ppuEducation/u: High School diploma or GED required.nbsp;/ppuFlexible Scheduling:/u Must be able to work Evenings, Friday, Saturday, Sunday and Holidays./ppstronguPhysical Demands:/u/strong/ppWhile performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppstronguStandards of Appearance:/u/strong/ppThis position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance./ppnbsp;/ppstronguStandards of Conduct:/u/strong/ppThe high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group./ppstrongunbsp;/u/strong/ppEEO ADA M/F VET DISABLED/ppstrongunbsp;/u/strong/p/div/div/div/div/div/div/div/div/div/div