Desktop Support Specialist, Information Technology - Full-time

h2Overview/h2 pAre you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented strongDesktop Support Specialist/strong.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation./p p /p p /p pstrongA DAY IN THE LIFE /strong/p pstrong /strong/p p /p pstrongemIn this role, you will…/em/strong/p pstrong /strong/p ul liInstall and configure all new PCs and laptops/li liPerform hardware and software break / fix work including but not limited to upgrades/li liDevelop expert understanding of PC hardware, software, internal software and associated technologies/li liDiagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution/li liExecute planned and unplanned infrastructure downtime activities as required/li liAssist in maintaining the LAN/WAN infrastructure on a day-to-day basis/li liMonitor the infrastructure to identify/resolve issues/li liRespond to escalated end-user issues/li /ul p /p p /p pstrongWHO YOU ARE/strong/p pstrong /strong/p p /p pstrongemYou possess …/em/strong/p pstrongem /em/strong/p ul liA Technical Associates Degree or equivalent preferred/li li 2 to 3 years of relevant technical work experience/li liEffective problem solving skills/li liThe ability to multi-task/li liOutstanding customer service skills/li /ul h2Responsibilities/h2 ul liInstalls and configures all new PCs and laptops/li liPerforms hardware and software break / fix work including but not limited to upgrades/li liDevelops expert understanding of PC hardware, software, internal software and associated technologies/li liDiagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution/li liExecutes planned and unplanned infrastructure downtime activities as required/li liAssist in maintaining the LAN/WAN infrastructure on a day-to-day basis/li liMonitoring the infrastructure to identify/resolve issues/li liResponding to escalated end-user issues/li liParticipate in maintenance activities geared to ensuring the health and availability of infrastructure equipment/li liProviding problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance/li liMoves employee equipment/li liOrganizes and maintains equipment inventory levels/li liAnalyzes and evaluates PC hardware and software/li liResponsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers/li liAssists with purchase order activity/li liFrequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds/li liProvides support utilizing all available tools including remote control technologies/li liAssists in the coordination and execution of planned and unplanned infrastructure downtime activities as required/li liUnderstudies one or more infrastructure technology disciplines/li liGrasps concepts and develops skill-set/li liApplies learning on a supervised basis/li liAll other duties as assigned/li /ul h2Qualifications/h2 ul liTechnical Associates degree or equivalent preferred/li li2-3 years of relevant technical work experience/li liExperience in a Windows 11, and Mac OS X environment /li liExperience with Office 365 and above/li liExperience with multiple hardware platforms/li liExperience with iOS and Android mobile platforms/li liCertifications a plus (A+ or other)/li liEffective problem-solving skills/li liCustomer service skills/li liDetail oriented/li liSound analytical skills/li liAbility to multitask/li liCollaborative/enjoys working in teams/li liHighly productive in a fast paced environment/li /ul