Crisis Care Coordinator - REACH

pimg style="margin-left: auto; margin-right: auto; display: block;" src="https://www.lsswis.org/wp-content/uploads/2025/05/LSS-Brand-Logo-with-Tagline-Black.png" width="500" height="76" alt="LSS Banner" //p pimg style="margin-left: auto; margin-right: auto; display: block;" src="https://www.lsswis.org/wp-content/uploads/2025/05/NationalBBlogowin25_RGB.png" width="150" height="144" //p pLutheran Social Services of WI and Upper MI is currently seeking a Crisis Care Coordinator to join our REACH youth crisis team in Milwaukee!/p pReaching, Engaging, and Assisting Children Families (REACH) provides care coordination to youth who are experiencing a psychiatric crisis or youth that are at risk of experiencing a psychiatric crisis if interventions are not provided. The goal of reach is to prevent out of home placement by helping clients obtain supportive services in the community to improve the youth's coping skills or reduce the risk of harm to themselves or others. Youth in this program can range from age 5 up to 23 years of age./p pThe position is full time, benefits eligible opportunity which sees majority of the time working Monday through Friday, 8am - 5pm, but may require flexibility to meet the needs of the clients. /p pstrongExamples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):/strong/p ul li Assessment of functional abilities/li liCare/Service planning/li liCare/Service facilitation/li /ul p /p pstrongAGENCY REQUIREMENTS (Required of all employees):/strong/p ul liMust comply with applicable service regulations as well as agency and departmental policies and procedures./li liMust relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity./li liMust support the Mission, Vision and Values of the Agency./li liRepresent LSS internally and externally as a servant leader in thought, words and actions./li /ul p /p pstrongDIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):/strong/p ul liPromote client independence and growth, consistent with the service plan./li liProvide services using a trauma-informed and person and/or family-centered model./li liProvide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency./li liAccurately complete time reporting./li /ul p /p pstrongEssential Duties and responsibilities:/strong/p pThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time./p ul liAssess client’s needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records./li liWorking alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan./li liWhen required by the program/service, coordinate and authorize services according to the service plan./li liProvide services to assigned clients in alignment with the service plan./li liOrganize and plan work effectively./li liApply knowledge of community resources./li liApply knowledge of casework principles and methods./li liApply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions./li liApply working knowledge of social problems and their effects on individuals./li liWork collaboratively with clients, service teams, and clinical supervisor to determine interventions./li liCommunicate effectively with team members and providers. When authorizing services, articulate the expectations of the service./li liEstablish and maintain effective and collaborative working relationships./li liComplete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards./li liMaintain client records./li liMake recommendations within the client team and scope of practice./li liTestify at legal proceedings as required by law and/or role./li liCoordinate and facilitate person and/or family-centered team meetings./li liWhen supervision is a program requirement, actively engage in the clinical supervision process./li liAttend and participate in staff development programs, including in-service training, staff meetings, and professional seminars./li liWithin your scope of practice, provide consultation to peers./li liWork a flexible weekly schedule that includes some evening and/or weekend hours for client appointments.  Work directly with Program Supervisor or Manager to set expectations for scheduling clients.  Schedule is based on client need./li liUnderstand productivity expectations. Meet or exceed the standards that have been established for the role and the program./li liAssists families in crisis planning to ensure they have the support as needed during challenging situations./li liAssists with crisis intervention and response which includes rotating after hours crisis phone as assigned./li liPerform other duties and special projects as required./li /ul p /p pstrongPERKS:/strong/p ul liPublic Service Loan Forgiveness (PSLF) ul liBy being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program./li liLoans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan./li /ul /li liMedical/Dental/Vision Insurance/li liFlex Spending for Dependent Health Care/li liMileage reimbursement/li liPaid Time Off/li li10 Paid Holidays/li liAbility to Contribute to 403B/li liLSS makes annual raises a priority for employees/li liEmployee Assistance Program/li liService Awards and Recognition/li /ul p /p pstrongQualifications/strong/p pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirementsstrongem./em/strong Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p p /p pstrongEDUCATION AND/OR EXPERIENCE: /strong/p pThe specific education and/or experience is determined by the service delivered and the funding stream requirements./p pstrongGeneral Requirements:/strong/p ul liBachelor’s degree in relevant area of human services is required./li liOne year of experience working in a setting providing mental health services is required./li /ul ul/ul pstrongLSS approved examples of human service degrees include, but are not limited to the following:/strong/p ul liChild Development/Family Relations/li liCommunity Mental Health/li liSubstance Use/li liCounseling/Guidance/li liCriminal Justice/li liMarriage and Family/li liPsychology/li liRehabilitation Counseling/li liSocial Work/li liSociology/li liSpecial Education/li liVocational Counseling/li /ul pIf not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee./p p /p pstrongCERTIFICATES, LICENSES, REGISTRATIONS:/strong/p pThe incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements./p p /p pstrongLANGUAGE SKILLS: /strong/p ul liAbility to read, write, analyze and interpret to complete required documentation by established timeframes./li liAbility to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided./li liAbility to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support./li /ul p /p pstrongCOMPUTER SKILLS/TECHNOLOGY:/strong/p ul liWorking knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training./li liAbility to utilize efficiently an electronic health record(s) for documentation of direct services./li liMust be able to work on computer and utilize computer applications and programs to effectively complete the job./li liAbility to work within a variety of ever-changing software packages and computer systems./li /ul p /p pstrongPHYSICAL DEMANDS/WORK ENVIRONMENT:/strong/p ul liThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./li liWhile performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. em /em/li liThe employee must react appropriately in times of crisis that may include verbal aggression./li liThe incumbent of this position works in a community environment (home, office, community, etc.).  The incumbent will also be exposed to outdoor conditions when traveling on company business./li liThe noise level in the work environment is usually moderate. /li /ul p /p pspanstrongTRAVEL:/strongspan  Daily travel may be required.  Some overnight travel may be required./span /span/p pLutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer (EOE)./p