Front Desk Agent SHSLAW - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;SpringHill Suites Lawrence - Lawrence, KS/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;None/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $16.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Hospitality - Hotel/div /div h4Description/h4pstrongspan style="color:#c0392b;"Sign on bonus up to $1,000 for only Full-time status employees of continuous 6 months/span/strong/p pstrongDays are Friday - Tuesday / Hours are 3:00 pm - 11:00 pm /strong/p pThe Full-time  Front Desk Agent at the Springhill Suites in Lawrence, Kansas is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy./p pbr / REASONABLE ACCOMMODATION STATEMENTbr / To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions./p pbr / QUALIFICATION STANDARDSbr / Education amp; Experience:/p ul liCollege course work in related field helpful./li liExperience in a hotel or a related field preferred./li li High School diploma or equivalent required./li li Computer experience required./li li Customer Services experience preferred./li /ul pPhysical requirements:/p ul li Flexible and long hours sometimes required./li liLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects./li li Ability to stand during entire shift./li /ul pWork environment:/p ul liIndoor and outdoor hotel building, rooms, facilities and structures/li /ul pbr / General Requirements/p ul liMaintain a warm and friendly demeanor at all times./li liMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner./li liMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests./li liMust be able to multitask and prioritize departmental functions to meet deadlines./li liApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner./li liAttend all hotel required meetings and trainings./li liMaintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel./li liMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag./li liComply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations./li liMaximize efforts towards productivity, identify problem areas and assist in implementing solutions./li liMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary./li liMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives./li liMust be able to cross-train in other hotel related areas./li li Must be able to maintain confidentiality of information./li liMust be able to show initiative, including anticipating guest or operational needs./li liPerform other duties as requested by management./li /ul pDUTIES amp; FUNCTIONSbr / Fundamental Requirements/p ul liGreet and welcome all guests and staff approaching the Front Desk in accordance with BC Lynd standards./li liMaintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)./li liAnswer guest inquires about hotel services, facilities and hours of operation in a timely manner./li liEnsure logging and delivery of packages, mail and messages to guests and meeting rooms./li liReview Front Office log and Trace File daily./li liAnswer inquires from guests regarding restaurants, transportation, entertainment, etc./li liFollow all cash handling and credit policies./li liBe aware of all rates, packages and special promotions./li liBe familiar with all in-house groups./li liBe aware of closed out and restricted dates./li liObtain all necessary information when taking room reservations and follow the rate-quoting scenario./li liBe familiar with hospitality terminology./li liHave knowledge of emergency procedures and assist as needed./li liHandle check-ins and checkouts in a friendly, efficient and courteous manner./li liUse proper two-way radio etiquette at all times when communicating with other employees./li liFully comprehend and be able to operate all relevant aspects of the Front Desk computer system./li li Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner./li li Be able to complete a bucket check, room rate verification report, and housekeeping report./li li Balance and prepare individual paperwork for closing of shift according to hotel standards./li li Maintain and market promotions and guest programs./li liMaintain a clean work area./li /ulh4Qualifications/h4br