Patient Liaison - Full-time

pstrongAbout Us/strong/p pAtnbsp;a class="c-link" href="http://prenuvo.com/" target="_blank" data-stringify-link="http://prenuvo.com/" data-sk="tooltip_parent"Prenuvo/a, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again"./p pstrongWe are looking for a /strongstrongPatient Liaison/strong to join our incredible team at strongLos Angeles clinic/strong. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail./p pOur clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed./p pHelp reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!/p pstrongWhat You’ll Do/strong/p pstrongFront Desk Responsibilities/strong/p ol listrongPatient Check-In, Registration, and Check Out/strong/li ul liWelcome patients and visitors, ensuring a warm and professional first impression./li liVerify patient identity, and required documentation./li liAssist patients with completing registration and intake forms as needed./li liManage scheduling, cancellations, and rescheduling of appointments./li liEducate patients on post-scan expectations./li /ul listrongCommunication and Coordination/strong/li ul liServe as a liaison between patients, providers, technologists, and clinical staff./li liEnsure the front desk area is organized, stocked, and operates efficiently./li /ul listrongCustomer Service Excellence/strong/li ul liAddress patient concerns or complaints with empathy and professionalism./li liEncourage patient feedback and foster a positive clinical experience./li /ul /ol pstrongMRI Tech Aide Responsibilities/strong/p ol listrongPatient Preparation for MRI Scans/strong/li ul liEscort patients to changing rooms and explain pre-scan protocols./li liAssist patients with positioning for comfort and safety during scans./li liScreen for contraindications and verify compliance with safety protocols./li /ul listrongSupport MRI Technologists/strong/li ul liPrepare the MRI suite with necessary supplies and clean equipment after use./li liCommunicate any patient-specific concerns or needs to the technologist./li liAssist in maintaining an efficient workflow to minimize patient wait times./li /ul listrongEquipment and Environment Maintenance/strong/li ul liReport any technical issues or maintenance needs to appropriate personnel./li liKeep patient areas tidy and well-stocked with necessary materials./li /ul /ol pstrongWhat You’ll Bring/strong/p ul listrongExperience:/strong At least 1+ year in customer service, preferably in a healthcare or related field./li listrongInitiative:/strong A self-starter who takes ownership of their training and development./li listrongWork Ethic:/strong Punctual, dependable, and committed to excellence in medical and customer care./li listrongFlexibility:/strong Availability to work varied hours, including weekdays and weekends as needed./li listrongEfficiency:/strong Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care./li listrongTeam Player:/strong Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues./li /ul pstrongNice-to-Have:/strong/p ul liPrevious experience in healthcare, hospitality, or MedSpa./li liProven experience as a Receptionist, Front Office Representative, or similar role./li /ul pstrongKey Competencies/strong/p ul liExceptional interpersonal and communication skills./li liAttention to detail and a commitment to high standards of excellence./li liStrong organizational skills and the ability to adapt to change./li liProblem-solving and decision-making abilities./li liPassion for patient care and creating memorable experiences./li liEmotional intelligence to manage emotions effectively and foster teamwork./li /ul pstrongConsiderations/strong/p ul liThe Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These strong15-minute sitting breaks/strong are in addition to and do not interfere with the strongstate-mandated meal and rest breaks/strong/li /ul pstrongOur Values/strong/p pFirst: we are strongPioneers/strong/p ul liTransforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding./li /ul pSecond: we are strongPlatform-Builders/strong/p ul liWe’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission./li /ul pAbove all: we are strongPatients/strong/p ul liWe could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work./li /ul pstrongWhat We Offer/strong/p ul liAn avenue to make a positive impact on people's lives and their health/li liWe believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team membernbsp;/li liGrowth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way/li liBuilding strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socializenbsp;/li liRecognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it/li listrongWe now offer the /strongstrongPrenuvo’s Commuter Benefits Plan /strongto help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!nbsp;/li listrongRetirement made easy!/strong We offer a strong401(k) plan/strong to our US employees tonbsp; help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!/li liWe offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family/li listrongThe hourly wage for this role ranges from $20-$25 in local currency, depending upon experience/strong/li /ul pemWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status./em/p pemAs part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules./em/p pstrongPlease be advised that official communication from our recruitment team will only come from our authorized domain [/stronga href="http://prenuvo.com/"strongprenuvo.com/strong/astrong]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com./strong/p