Customer Asst Representative III - Temporary - Part-time

p style="text-align:left"bJob Posting Title/b/pCustomer Asst Representative III - Temporaryp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAgency/b/p340 OKLAHOMA STATE DEPARTMENT OF HEALTHp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bSupervisory Organization/b/p340 District 7p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Posting End Date (Continuous if Blank)/b/pJuly 22, 2025p style="text-align:left"span class="emphasis"Note:/span Applications will be accepted until 11:59 PM on the day prior to the posting end date above./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bEstimated Appointment End Date (Continuous if Blank)/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bFull/Part-Time/b/pPart timep style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Type/b/pTemporaryp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bCompensation/b/pUp to $19.71, based on education and experiencep style="text-align:inherit"/pp style="text-align:inherit"/ph1bWhy you’ll love it here!/b/h1p style="text-align:left"bRESPECT. COLLABORATION. SERVICE./b The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description/b/ppbspanLocation/span/bspan:/span Muskogee – 530 S 34th Street/ppbspanSalary/span/bspan:/span up to $19.71, based on education and experience/ppbspanFull Time /Part Time/span/bspan:/span  Part time/ppbspanWork Schedule/span/bspan:/span  Monday-Friday/ppbspanPrimary Hours/span/bspan:/span 8:00am-5:00pm/pp/ppspanspanbPosition Summary/b/span/span/pp/ppspanspanspanA Customer Assistance Representative III – Temporary is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times, this position/spanbspan /span/bspanis responsible for providing assistance to customers seeking services and information at the county health department.  This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. /span/span/span/ppspanspan /span/span/ppspanspanbPosition Responsibilities /Essential Functions/b/span/span/pullipspanThis position is the frontline to customer service and our clients.  Is responsible for all client/patient registrations for the county health department.  The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. /spanMaintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports./p/lilipInitiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements./p/lilipPerforms a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data./p/lilipEnters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections./p/lilipExamines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies./p/lilipReceives or delivers materials and equipment./p/lilipBeing present at the office is an essential function of the job./p/lilipOther duties as assigned./p/li/ulp/ppspanspanbOther Duties/b/span/span/pullipspanspanDemonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior./span/span/p/lilipspanspanWorks effectively in team environment, participating and assisting their peers./span/span/p/li/ulpbr /This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice./pp/ppbspanKnowledge, Skills, Abilities and Competencies/span/b/ppspanspanspanKnowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide g/span/span/spanspanspanspanood customer, interpersonal and communication skills./span/span/span/ppbspan /span/b/ppspanspanbspanEducation and Experience/span/b/span/span/ppspanspanspanEducation and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience./span/span/span/ppspanb /b/span/ppspanspanbValued Knowledge, Skills, and Abilities/b/span/span/ppspanspanKnowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports./span/span/ppspanb /b/span/ppspanbPhysical Demands and Work Environment:/b/span/ppspanWork is typically performed within a climate-controlled setting with exposure to moderate noise level. Occasionally more extreme settings will be encountered. While performing the duties of the job, employee is required to: talk, stand, walk, and reach with hands and arms, carry light items, and drive an automobile. This position requires periods of sitting and daily use of computer and phone. Applicants must be willing to perform all job-related travel associated with this position. Occasional in and out of state overnight and weekend travel may be required./span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bEqual Opportunity Employment/b/pp style="text-align:left"The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"span class="emphasis-3"Current active State of Oklahoma employees must apply for open positions internally through the Workday a target="_blank" href="https://www.myworkday.com/okgov/d/inst/13102!CK5mGhMKBggDEMenAhIJCgcI1Q0Q9awD*hhchkxIfQMo~/cacheable-task/2998$46522.htmld"Jobs Hub/a./span/p