Patience Service Rep - Tarzana Endocrine and Medical Group (Tarzana)

pAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!/p pThe Patient Service Representative is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information./pPrimary Duties and Responsibilities ul liProvides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team./li liGreets patients and assist with resolving patient issues or raising patients issues./li liCheck-in and out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is accurate in CS-Link./li liSchedules appointments, complete patient registration, collect patient payments and to provide a high level of patient service./li liAssists with the management of physician schedules and find opportunities for improvement; handle patient/provider correspondence as instructed./li liProcess and track referrals and authorizations for various insurance types./li liManages patient care flow and assist with managing CS-Link message pools and standard work./li liMonitors and assess their own workflow to find opportunities for improvement./li liExplains policies, procedures, or services to patients using administrative knowledge/li liParticipates in daily huddles and staff meetings./li liPromotes and practice infection prevention standards and all department policies and procedures./li liAssists as a chaperone upon completion of the required Chaperone Training when needed./li /ulh3Qualifications/h3divh2Education :/h2pHigh Diploma and GED preferred./ph2Work Experience/h2pTwo (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred./p/divh3About Company/h3divWith a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond./divh2Company/h2divCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents./div