Overnight Front Desk Agent | Night Auditor | Part Time - Part-time

Location: p style="margin: 0px;"strongOmni Amelia Island Resort Spa/strong/pp style="margin: 0px;" /pp style="margin: 0px;"img src="https://omnihotels.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=105hashed=967350365" alt="Amelia Island" //pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 11pt; color: #000000;"At Omni Amelia Island Resort Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities./span/pp style="margin: 0px;"span style="font-size: 11pt; color: #000000;" /span/pp style="margin: 0px;"span style="font-size: 11pt; color: #000000;"Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort Spa may be your perfect match./span/p Job Description: p style="margin: 0in; background: white;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #333333;"Coordinate all night time front desk and audit functions. Provide superior guest service to guests of the Resort. Perform all Front Desk Agent functions and ensure all financial transactions for the day are verified and balanced. Work closely with the Overnight Front Office Manager and other Resort Associates to ensure a great guest experience around the Resort./span/p Responsibilities: ulli style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Preparation of daily reports and distribution as directed./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Register guests upon arrival, perform check-out functions upon departure./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Assist guests with general service inquiries and requests./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Accurate preparation of VIP, complimentary, house use rooms, and out of order lists./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Conduct back up procedures nightly./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Handling Express checkouts ensuring their completion./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Completion of third shift Night Audit checklist/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Balancing of daily postings and revenue./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Understanding of all front office standards and assist in solving deficiencies./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Documenting errors made by cash handling auditors./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Prepare In-house allowance and adjustment spreadsheets each day. /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Prepare and send out the DAR to appropriate team members. /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Balancing of daily posting and revenue, and resolution of inaccuracies./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Ensuring nightly transmission of credit cards./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be thoroughly acquainted with all check-in and check-out procedures and policies./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be a main liaison between guest and the hotel./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To appropriately protect confidential guest information and guest room key access according to front office SOP’s. /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be thoroughly acquainted with PBX Operator duties./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be familiar with emergency procedures and Alarm System in the PBX department./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be familiar with all systems and equipments as related to the Front Office (Opera, Alice, Synergy, Saflok, Two-Way Radio Dispatch, ISD Firepanel etc.)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry  Services, and Omni Kids Program)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be familiar with all hotel facilities (FB outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, FB outlets, Banquets, Sales, Engineering and Purchasing)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Aid guests in locating other areas of the hotel (walk them to destination if possible)/span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Familiarity with parking validation procedures and Good Night’s Rest Policy /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio   /span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity./span/lili style="color: #333333;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Deliver personalized, memorable guest experiences by utilizing the Power of Engagement./span/lili style="color: #333333;"p style="margin: 0in; background: white;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #333333;"Other duties may be assigned./span/p/li/ul Qualifications: ulli style="color: #333333;"span style="font-size: 10pt; font-family: verdana, geneva;" At least one year of prior guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment./span/lili style="color: #333333;"span style="font-size: 10pt; font-family: verdana, geneva;"1 year hotel accounting or related field experience is a plus./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to accurately and efficiently input information into computer systems/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to work cohesively with co-workers both within and outside of your department/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to compute accurate mathematical calculations/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to think clearly, quickly and make concise decisions/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to prioritize, organize and follow up/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to work well under pressure, dealing with many arrivals and departures within a short period of time/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Previous customer service experience/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Previous cashiering experience is preferred/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Fluency in a foreign language is preferred/span/li/ulp style="margin: 0px;"emOmni Hotels Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: a href="https://www1.eeoc.gov/employers/poster.cfm" target="_top"EEOC is the Law Poster/a and the following link is the a href="https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf" target="_blank" rel="noopener"OFCCP's Pay Transparency Nondiscrimination policy statement/a/embr /br /emIf you are interested in applying for employment with Omni Hotels Resorts and need special assistance to apply for a posted position, please send an email to a href="mailto:applicationassistance@omnihotels.com?Subject=Application%20Assistance" target="_top"applicationassistance@omnihotels.com/a./em/p