HOST/HOSTESS - HARD ROCK CAFE

Overview: p style="margin: 0px;"The Host is the initial contact with the guests. Therefore, it is essential to start guests off br /with a positive experience at the front door. A Host is anyone who greets, seats and pages br /guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, br /memorabilia curator and musician (at heart)./pp style="margin: 0px;" /pp style="margin: 0px;"span style="color: #ffffff;"#IndeedCincy/span/p Responsibilities: p style="margin: 0px;" Opening doors, where applicable. br / Welcoming and thanking guests.br / Answering questions - accurately and politely.br / Maintaining a clean and organized waiting area.br / Answering the phone.br / Directing guests to areas restrooms.br / Providing security for co-workers, guests and celebrities.br / Assisting servers, bussers and managers.br / Performing opening, closing side duties – cleaning glass, polishing brass, sweeping br /vacuuming the floor, wiping menus, restroom maintenance, etc.br / Assuring the complete satisfaction of each and every guest.br / Creating memorable experiences.br / Entertaining guests to create “Raving Fans.”/pp style="margin: 0px;" /pp style="margin: 0px;"This job description reflects the position’s essential functions; it does not encompass all of br /the tasks that may be assigned./pp style="margin: 0px;" /p Qualifications: p style="margin: 0px;"EXPERIENCE, EDUCATION, AND CERTIFICATIONSbr / High School diploma or GED equivalent./pp style="margin: 0px;" /pp style="margin: 0px;"EXPERIENCE, EDUCATION, AND CERTIFICATIONSbr / High School diploma or GED equivalent.br /SKILLSbr / Remaining calm in a hectic, fast-paced atmosphere.br / Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.br / Displaying a positive and outwardly friendly attitude toward guests and co-workers./pp style="margin: 0px;" /pp style="margin: 0px;"PHYSICAL DEMANDSbr / Ability to move throughout the corporate office and cafes during visits (standing, br /walking, kneeling, bending) for extended periods of time.br / Ability to sit for extended periods of time.br / Ability to make repeating movements of the arms, hands, and wrists.br / Ability to express or exchange ideas verbally and perceive sound by ear.br / Manual dexterity, hand-eye coordination, and ability to work with hand above br /shoulders.br / Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, br /carry) up to 10 pounds.br / Ability to turn or twist body parts in a circular motion.br / Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.br / Ability to travel via auto or airplane for long periods of time./pp style="margin: 0px;" /pp style="margin: 0px;"ADDITIONAL REQUIREMENTSbr / Must be at least 19 years old.br / Maintaining a well-groomed appearance (“having a plan”).br / Following all uniform guidelines.br / Practicing all general safety sanitation standards.br / Recycling products, where possible.br / Maintaining HRC’s 5 core Values and Mission Statement.br / This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please br /see the Retail job description./p