Selling and Support Captain, Ala Moana Center - Full Time

pspanstronguBe part of an amazing story/u/strong/span/p pspanMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work./span/p pspanstronguJob Overview/u/strong/span/p pspanAs a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty.nbsp; You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues.nbsp;Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager./span/p pspanstronguWhat We Can Offer You/u/strong/span/p pspanJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities./span/p pspaniSome additional benefits we offer include:/i/span/p ul lispanMerchandise discounts/span/li lispanPerformance-based incentives/span/li lispanAnnual merit review/span/li lispanEmployee Assistance Program with mental health counseling and legal/financial advice/span/li lispanTuition reimbursement/span/li /ul pspaniAccess the full menu of benefits offeringsnbsp;/i/spana href="https://employeeconnection.net/CareerSiteMedia/2024_2025_Professional_BAAG_Macys_Bloomingdales.pdf" target="_blank" rel="nofollow"spanihere/i/span/aspani./i/span/p pspanstronguWhat You Will Do/u/strong/span/p ul lispanBased upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.nbsp;/span/li lispanLead colleagues in the execution and completion of assigned tasks./span/li lispanAs an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding./span/li lispanEnsure high-level of customer service through problem-solvingnbsp; and customer-focused resolutions.nbsp;/span/li lispanEnhance the in-store customer experience by promoting our Macy's mobile app./span/li lispanMeet with People Leaders throughout the day to plan and monitor total store activities.nbsp;/span/li lispanProvide People Leaders continuous feedback that drives a positive customer experience and improves our processes./span/li lispanPerform store opening and closing procedures, including accessing alarm system and settling the registers.nbsp;/span/li lispanLead and participate in the adherence to our best in class merchandise standards.nbsp;/span/li lispanEducate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders./span/li lispanFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities./span/li /ul pspanstronguWho You Are/u/strong/span/p ul lispanFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality/span/li lispanProficient in communicating effectively with customers and providing clear direction to colleaguesnbsp;/span/li lispanSelf-starter in adapting quickly to changing customer expectations and needs/span/li lispanResourceful and able to adapt quickly to changing priorities and deadlines/span/li lispan1-2 years of direct retail experience preferred/span/li lispanHigh school diploma or equivalent/span/li /ul pspanstronguEssential Physical Requirements You Will Perform/u/strong/span/p ul lispanThis position requires lifting, constant moving, standing, and reaching with arms and hands./span ul lispanInvolves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders/span/li lispanReaching, including above eye level, crouching, kneeling, stooping and color vision./span/li /ul/li lispanFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions/span/li /ul pspanstronguAbout Us/u/strong/span/p pspanThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives./span/p pspanistrongJoin us and help write the next chapter in our story - Apply Today!/strong/i/span/p pnbsp;/p pnbsp;/p pspaniThis job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment./i/span/p pnbsp;/p pnbsp;/p pspanSTORES00/span/p