Police Dispatcher I/II LATERAL (Part-Time)

h2About the Department/h2pp style="text-align: center;"img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/2633/jobpostings/image/PD Recruitment (Ticket).jpg" style="width: 1000px;" data-uw-rm-alt-original="" alt="Under immediate (Police Dispatcher I) or general (Police Dispatcher II) supervision, receives, assesses, prioritizes, and transmits emergency and non-emergency incoming telephone and radio calls for police, fire, and emergency medical services; dispatches appropriate staff and coordinates various requests for service for citizens and City employees; processes and maintains a variety of reports, records, and files; and performs related work as required." data-uw-rm-alt="CT"/pp style="text-align: justify;"The Upland Police Department is seeking a dedicated, motivated, and service-minded professional to join our team as a strongLateral Police Dispatcher (Part Time)/strong. If you have prior dispatch experience, a passion for public safety, and thrive in a fast-paced environment, we invite you to bring your skills to a department that values excellence and community service./pp style="text-align: center;" id="isPasted"strongONLY THOSE CANDIDATES MEETING "LATERAL REQUIREMENTS" WILL CONTINUE IN THE SELECTION PROCESS/strong/pdiv style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;" id="isPasted"strong style="font-weight: 700;"Applications will be reviewed as submitted./strong/divdiv style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;"strong style="font-weight: 700;"The recruitment will remain open until a sufficient amount of qualified applications are received and may close without prior notice.nbsp;/strongstrong style="font-weight: 700;"Apply Immediately!nbsp;/strong/divbrdiv style="text-align: center;"strong style="font-weight: 700;"First round of interviews to be scheduled the week of August 4, 2025./strongnbsp;/divp style="text-align: justify;"Under immediate (Police Dispatcher I) or general (Police Dispatcher II) supervision, receives, assesses, prioritizes, and transmits emergency and non-emergency incoming telephone and radio calls for police, fire, and emergency medical services; dispatches appropriate staff and coordinates various requests for service for citizens and City employees; processes and maintains a variety of reports, records, and files; and performs related work as required./pp style="text-align: justify;"span style="color: inherit; font-style: normal; text-align: justify; text-indent: 0px;" id="isPasted"For more details, view the complete job description: a href="https://www.governmentjobs.com/careers/uplandca/classspecs/1530266?keywords=dispatcherpagetype=classSpecifications" target="_blank" rel="noopener noreferrer" data-uw-rm-brl="PR" data-uw-original-href="https://www.governmentjobs.com/careers/uplandca/classspecs/1530266?keywords=dispatcherpagetype=classSpecifications" data-uw-rm-ext-link=""Police Dispatcher I/II/a/span/pp id="isPasted" style="margin: 1em 0px; color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"stronguIMPORTANT INFORMATION:/u/strong/pulliThis position is limited to 960 hours per Fiscal Year.nbsp;/liliBenefits are not included with this position.nbsp;/lilispan style="color: inherit;font-style: normal;text-align: left;text-indent: 0.0px;"Applicants must successfully pass a complete, comprehensive, POST approved background investigation, including polygraph. In addition, applicants must successfully pass the pre-employment process including drug screening, fingerprinting, and a psychological exam.nbsp;/span/li/ul/ph2Position Duties/h2pp style="text-align: justify;"emManagement reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job./em/pp style="text-align: justify;"emnbsp;/ememPositions at the Police Dispatcher I/ii level may perform some of these duties and responsibilities in a learningnbsp;/emspan style="background-color: inherit;text-align: left;"emcapacity./em/spannbsp;/pulliReceives calls, complaints, and inquiries from the public for police, fire, medical, or other emergency and non-emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required in accordance with established procedures./lili style="text-align: justify;"Dispatches public safety emergency units using a computerized dispatch system, including determining priority of the emergency and contacting and sending an appropriate response unit./lili style="text-align: justify;"Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.nbsp;/lili style="text-align: justify;"Operates computer, telephone, radio console, and telecommunication equipment simultaneously while performing dispatching activities./lili style="text-align: justify;"Enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons; ensures databases are accurate and have the most up-to-date information; alerts supervisor of database discrepancies or necessary updates.nbsp;/lili style="text-align: justify;"Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property, records information, and vehicle registration data; relays such information to sworn staff; monitors 24-hour teletypes and responds or escalates requests as appropriate.nbsp;/lili style="text-align: justify;"Provides initial non-emergency contact with the public and representatives of other agencies for services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the appropriate individual or agency; coordinates emergency calls with outside agencies for aid and assistance.nbsp;/lili style="text-align: justify;"Processes new and recalled warrants; verifies warrant information is accurate; confirms warrants are valid; maintains existing warrant files.nbsp;/lili style="text-align: justify;"Monitors alarm panel for City businesses and Police Department video surveillance cameras.nbsp;/lili style="text-align: justify;"Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the proper individual or agency./lili style="text-align: justify;"Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files; performs a variety of filing, indexing, and other general clerical work.nbsp;/lili style="text-align: justify;"Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.nbsp;/lili style="text-align: justify;"Assists with searching, monitoring, and/or escorting female detainees and their children, as necessary.nbsp;/lili style="text-align: justify;"Observes and complies with City and mandated safety rules, regulations, and protocols./lili style="text-align: justify;"Performs other duties as assigned./li/ul/ph2Minimum Qualifications/h2pp id="isPasted" style="text-align: justify;"strongEducation and Experience:/strong/pp style="text-align: justify;"emAny combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:/ememnbsp;/em/pp style="text-align: justify;"uEducation:/u/pul style="margin-bottom: 3.0pt;"li style="text-align: justify;"nbsp;uPolice Dispatcher I/II:/u Equivalent to completion of the twelfth (12th) grade. nbsp;/li/ulp style="text-align: justify;"uExperience:/u/pul style="margin-bottom: 3.0pt;"li style="text-align: justify;"uPolice Dispatcher I:/u One (1) year of telephone or dispatch experience.nbsp;/lili style="text-align: justify;"uPolice Dispatcher II:/u One (1) year of responsible public safety dispatch experience equivalent to the Police Dispatcher I classification with the City of Upland/li/ulstrongLATERAL REQUIREMENT: Successful completion of probation with a California public safety agency and minimum one (1) year of operational experience in public safety performing duties as a Public Safety Dispatcher.nbsp;/strongbrbrstrongLicenses and Certifications:/strongbrnbsp;bruPolice Dispatcher I:nbsp;/uul style="margin-bottom: 3.0pt;"liPossession of, or successful acquisition within twelve (12) months of appointment, a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (POST), to be maintained throughout employment.nbsp;/li/ulbruPolice Dispatcher II:nbsp;/uul style="margin-bottom: 3.0pt;"liPossession of a valid Public Safety Dispatcher Certificate issued by the California State Commission on Peace Officer Standards and Training (POST), to be maintained throughout employment.nbsp;/li/ulp style="text-align: justify;"strongLATERAL REQUIREMENT: Completion of the California Commission on Peace Officer's Standards and Training (POST) Public Safety Dispatcher course./strong/pstrongKnowledge of:/strongnbsp;ul style="margin-bottom: 3.0pt;"li style="text-align: justify;"Principles, practices, procedures, techniques, and terminology used in law enforcement and public safety dispatching, including computer-aided dispatch and related emergency systems./lili style="text-align: justify;"Basic functions of law enforcement agencies.nbsp;/lili style="text-align: justify;"Techniques for eliciting and providing accurate and timely information in emergency situations./lili style="text-align: justify;"Operational characteristics of communications equipment including telephone, radio, pager, and computer-aided communication systems, and related devices./lili style="text-align: justify;"Terminology used in dispatch operations./lili style="text-align: justify;"City and County geography, maps, streets, and landmarks./lili style="text-align: justify;"Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility./lili style="text-align: justify;"Methods and techniques of conflict resolution.nbsp;/lili style="text-align: justify;"Principles and practices of data collection and report preparation./lili style="text-align: justify;"Principles and procedures of recordkeeping.nbsp;/lili style="text-align: justify;"City and mandated safety rules, regulations, and protocols.nbsp;/lili style="text-align: justify;"Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff./lili style="text-align: justify;"The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar./lili style="text-align: justify;"Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.strongnbsp;/strong/li/ulp style="text-align: justify;"strongAbility to:/strongnbsp;/pul style="margin-bottom: 3.0pt;"li style="text-align: justify;"Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.nbsp;/lili style="text-align: justify;"Dispatch appropriate response units for a diverse range of emergency situations.nbsp;/lili style="text-align: justify;"Quickly and accurately disseminate information.nbsp;/lili style="text-align: justify;"Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.nbsp;/lili style="text-align: justify;"Compile and summarize information to prepare accurate, clear, and concise reports.nbsp;/lili style="text-align: justify;"Memorize codes, names, street locations, and other information.nbsp;/lili style="text-align: justify;"Read and interpret maps and other pertinent documentation.nbsp;/lili style="text-align: justify;"Perform technical, detailed, and responsible office support work.nbsp;/lili style="text-align: justify;"Organize, maintain, and update office database and records systems.nbsp;/lili style="text-align: justify;"Multi-task by listening, speaking, and performing computer functions simultaneously.nbsp;/lili style="text-align: justify;"Maintain composure, alertness, and concentration while working for extended periods of time.nbsp;/lili style="text-align: justify;"Within established parameters, make independent decisions that affect the safety of law enforcement personnel, citizens, and property./lili style="text-align: justify;"Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately.nbsp;/lili style="text-align: justify;"Learn and apply a wide variety of classification codes, computer commands, and standard broadcasting procedures and rules.nbsp;/lili style="text-align: justify;"Maintain confidentiality.nbsp;/lili style="text-align: justify;"Operate a computerized dispatch system and radio and telecommunications systems quickly and accurately.nbsp;/lili style="text-align: justify;"Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work./lili style="text-align: justify;"Establish and maintain a variety of filing, recordkeeping, and tracking systems.nbsp;/lili style="text-align: justify;"Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments./lili style="text-align: justify;"Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.nbsp;/lili style="text-align: justify;"Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines./lili style="text-align: justify;"Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks./lili style="text-align: justify;"Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.nbsp;/lili style="text-align: justify;"Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. nbsp;/li/ul/ph2Other Qualifications/h2pp style="text-align: justify;"Must possess mobility to work in a centralized communication operations environment, using public safety emergency services equipment including computer-aided dispatch systems, telephones, radios, and other communication devices, as well standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and radio. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Performance of the work frequently requires positions to remain at a workstation for extended periods of time. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds./pdiv id="isPasted" style="text-align: justify;"strongstrong style="color: inherit;font-style: normal;text-indent: 0.0px;"strongstrongstrongIMPORTANT INFORMATION:/strongbr style="color: inherit;font-style: normal;text-indent: 0.0px;"strong style="color: inherit;font-style: normal;text-indent: 0.0px;"uExamination Process/u/strongstrong style="color: inherit;font-style: normal;text-indent: 0.0px;":/strongbr style="color: inherit;font-style: normal;text-indent: 0.0px;"/strong/strong/strong/strong/divdiv style="text-align: justify;"span style="color: inherit;font-style: normal;text-indent: 0.0px;"span style="color: inherit;font-style: normal;text-indent: 0.0px;"A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the examination process. Qualified candidates will be provided with more details prior to the start of the examination process./span/spanspan style="color: inherit;font-style: normal;text-indent: 0.0px;"nbsp;/span/divbrdiv id="isPasted" style="color: inherit;font-style: normal;text-indent: 0.0px;text-align: justify;"strongWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.nbsp;/strong/divbr/p