Part Time Customer Experience Manager

Store - ATL-NEWNAN, GAp style="text-align:inherit"/pp style="text-align:inherit"/pDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.p style="text-align:inherit"/pp style="text-align:inherit"/pulliAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results/liliEnsure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs/liliPlan and lead the execution of class and in-store events in accordance with Company programs/liliLead the omnichannel processes/liliManage and execute shrink and safety programs/liliAssist with cash reconciliation and bank deposits/liliAssist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed/liliAssist with the onboarding of new Team Members/liliTrain, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development/liliServe as Manager on Duty (MOD)/liliInteracts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others/liliAcknowledge customers, help locate the product and provide solutions/liliParticipate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget/liliManage and execute the shrink and safety programs/liliCross train in Custom Framing selling and production/liliIn select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager/li/ulpbOther duties as assigned/b/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbPreferred Knowledge/Skills/Abilities/b/pp/ppbPreferred Type of experience the job requires:/b/pulliRetail management experience preferred/li/ulp/ppbPhysical Requirements/b/pp/ppbWork Environment/b/pulliAbility to remain standing for long periods of time/liliAbility to move throughout the store/liliRegular bending, lifting, carrying, reaching, and stretching/liliLifting heavy boxes and accessing high shelves by ladder or similar equipment/liliIf you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available./li/ululliPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspanApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job./span /b/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppspanspanAt The Michaels Companies Inc, /spanbspanour purpose is to fuel the joy of creativity/span/b. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at /spana href="http://www.michaels.com./" target="_blank"spanuspanMichaels.com/span/u/span/aspan and /spana href="http://www.michaels.ca/" target="_blank"spanuspanMichaels.ca/span/u/span/aspan. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and /spana href="https://www.michaels.com/makerplace" target="_blank"spanuspanMakerPlace by Michaels/span/u/span/aspan, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, bspanMichaels is the best place for all things creative./span/b For more information, please visit /spana href="https://www.globenewswire.com/Tracker?data#61;LAQ1oJI_ao4aXGKIZIZlR22uQPY3tTPDwztaCEtHz0D6bWTx8Kdge4gyjg6NrQZYYIcW4OaTRpo5Qlh1XWaKOsR1dbrgN8lIPezZAazRoUS1dO4w8pMwSDTW9PA59hTOdKsz79u8VnnjPLV_6byqL5uq44N8T01OLlavvCrZx9Cf3POluHS0dC16QoJV0XT8R71s0yz2H7spolLTNg90hfRyDZMIu6MQMv23U88OKsAt687lvWjKcYXvt96CrvJ1xSEpg2tQfCI3n20MPs2RfqrCF8kNGSeXBu8p-pMxIhY2Wf9rAntHj-lZtfMM5NDqPN9073W3ql3U0APMgLPlKVFz_LsyQtlSW_JOjRd-H_u9_tNs_TUvc4qaafjpPlRpynWDYRdVrfBi5LltoIxdPF7LibgY3sWYpSjo8baHAxg#61;" target="_blank"spanuspanwww.michaels.com/span/u/span/a/pp/ppspanspanAt Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit /span/spana href="https://mikbenefits.com/" target="_blank"spanspanmikbenefits.com/span/span/aspanspan. /span/span/pp/ppbMichaels is an Equal Opportunity Employer. We are here for all Team Members and all /b bc/bbustomers/b bto create, innovate and be better together. /b/pp/pp style="text-align:inherit"/pp style="text-align:left"iMichaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)./i/pp style="text-align:inherit"/pp style="text-align:left"spana target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf"EEOC Know Your Rights Poster in English/a/span/pp style="text-align:left"spana target="_blank" href="https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal"EEOC Know Your Rights Poster in Spanish/a/span/pp style="text-align:left"spana target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf"EEOC Poster Optimized for Screen Readers/a/span/pp style="text-align:left"spana target="_blank" href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf"Federal FMLA Poster /a/span/pp style="text-align:left"spana target="_blank" href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf"Federal EPPAC Poster/a/span/p