Retail Customer Service Specialist - Part-time

p style="text-align:left"bspanHouse of Sport/span/bspan by DICK#39;S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms./span /pp style="text-align:inherit"/pp style="text-align:left"We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams./pp style="text-align:inherit"/pp style="text-align:left"If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!/pp style="text-align:inherit"/pp style="text-align:left"bOVERVIEW:/b/pp style="text-align:inherit"/ppbOVERVIEW:/b/pp/ppThe Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations./pullipGreet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience./p/lilipServe as primary customer service provider at the front end and liaison between customers and management./p/lilipProvide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions./p/lilipAssist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations./p/lilipUphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc./p/lilipPromote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)./p/lilipAdhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information./p/lilipCreate an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect./p/lilipTake an all-hands-on-deck approach to support the team across the store./p/lilipPerform other tasks as assigned by management./p/li/ulpbTEAMMATE TRAITS:/b/pp/ppOur traits set the bar as to what great teammates look like at DICK#39;S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:/pullipEnsures Accountability/p/lilipCustomer-Focus/p/lilipCollaborative/p/lilipInstills Trust/p/lilipDecision-Quality/Decision-Making Abilities/p/lilipAction-Oriented/p/li/ulp style="text-align:inherit"/pp style="text-align:left"bQUALIFICATIONS:/b/pp style="text-align:inherit"/pullipPrior retail sales, cashier, or customer-focused experience preferred./p/lilipAbility to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)./p/lilipAbility to work extended periods of time (up to 4 hours) standing or walking./p/lilipAbility to perform repetitive motions for short periods of time (up to 2 hours continuously)./p/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp/pp/pBased on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.