Patient Call Representative - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days - Full-time

h2ubJob Description:/b/u/h2The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppubEducation:/b/u/pullipHigh School Graduate or Equivalent Preferred/p/li/ulp/ppubExperience:/b/u/pullip1 year experience in a healthcare call center – preferred/p/li/ulp/ppubCertifications/Licensures:/b/u/pullipEpic - Proficiencies required for this position must be passed within 90 days of start date/p/li/ulp/ppubSkills:/b/u/pullipKnowledge of organizational policies, procedures, systems and objectives/p/lilipTrained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required amp; Security Policies and Procedures/p/lilipProficient in keyboard and typing skills/p/lilipMaintains professional and personal integrity/p/lilipMust be able to maintain effective working relationships with a wide variety of individuals/p/lilipAbility to communicate effectively written and orally/p/lilipAbility to possess visual capacity and hearing to monitor and use telephone equipment/p/lilipEffective communication skills (good hearing, listening and speaking skills)/p/lilipAbility to deal diplomatically with all types of individuals under stressful situations/p/lilipBasic knowledge of medical terminology, anatomy and physiology/p/lilipAbility to work with the public in a professional courteous manner/p/lilipEnjoys working with the public/p/lilipKnowledge of JMH patient navigation programs/p/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp*Shift time may vary/pp style="text-align:inherit"/pp style="text-align:inherit"/ph2ubWork Shift:/b/u/h208.0 - 08:00 - 17:00 No Waive (United States of America)p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubPay Range:/b/u/p$25.99 - $35.09h3/h3h3/h3Hourlyh3/h3p style="text-align:inherit"/pdiv/divdiv/divdiv/divdivOffer amounts are based on spanspanspanspanspandemonstrated/relevant/span/span/span/span/span experience and/or licensure./divdiv/divdivspanPay will be adjusted to the local market if hired outside of the Bay Area/span./divdivbr /Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it./divdiv/divp/pp/pp/ph2ubScheduled Weekly Hours:/b/u/h240