Team Lead

pstrongPOSITION SUMMARY:/strong Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service to restaurant guests within the restaurant according to Potomac Family Dining Group and Applebeersquo;s brand standards for timeliness, accuracy, and guest service./ppnbsp;/ppstrongESSENTIAL DUTIES AND TASKS:nbsp; /strong/pulliAssists in supervising Restaurant Environment during scheduled shifts with very limited decision making authority:ulliEnsures prompt, friendly service according to company guidelines/liliBuilds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience/liliEnsures the immediate response and correction of all verbal guest complaints/liliEnsures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues/liliTeaches and enforces alcohol awareness/liliAssist in maintaining adequate inventory levels/liliEnsures product preparation and presentation uncompromisingly meeting company standards/liliEnsures effective safety and security programs according to company policy and government standards and reports any concerns to Associate or General Manager/liliPromotes restaurant organization, cleanliness and sanitation/li/ul/liliCompletes basic assigned administrative functions associated with restaurant opening and closing procedures/liliEnsures cash handling procedures are completed according to company and brand policy/liliManages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards/liliAccepting and auditing deliveries/liliAssists in supervising Team Member performance/liliOperates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image/liliPerforms other related duties as required and assigned/li/ulpstrongEQUIPMENT/ COMPUTER SKILLS: /strong/pulliPoint-of-sale computerized system/liliPhone/liliSoda fountain operation/liliTabletop Electronic Device/liliOffice equipment such as computers, printers, and scanners./liliBroiler, Grill and Mid Stations within a kitchen/liliWeight and measurement devices/liliCooking tools and utensils/liliDishwashing station and equipment/liliOperation of cleaning tools such as cleaning cloths, buckets, brooms, mops, hoses/liliPots, Pans and trays/liliComputer monitor and kitchen order management systems/liliOperation of blenders, frozen drink machines, and other bar equipment/li/ulpnbsp;/ppnbsp;/ppstrongSUPERVISORY RESPONSIBILITY: /strongAny hourly Team Member on shift at the given timenbsp;/ppstrongnbsp;/strong/ppstrongMINIMUM QUALIFICATIONS:/strong/pulli21+ years old/liliServeSafe Alcohol Certification a plus/liliReading, writing, basic math and verbal communication skills in English is required/liliBi-lingual experience a plus/liliReliable transportation and government issued driverrsquo;s license required/liliHigh School Degree or GED required/liliProven ability to handle complex customer service situations/liliAbility to pass company background check/lili1-2 years of supervisory experience, preferably in a casual dining or bar service capacity/liliAbility to work 20-40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays/li/ulpnbsp;/ppstrongKEY COMPENTENCIES:/strong/pulliSound judgement/liliDecision maker/liliProblem solver/liliOrganization and planning/liliCommunication/liliAttention to detail/liliCoaching/liliAccountable/liliFriendly/Engaging/li/ulpstrongnbsp;/strong/ppstrongPHYSICAL DEMANDS: /strong/pulliAbility to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant./liliTransports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per shift./liliMobility required during the entire shift./liliTransports glass racks and cases up to 25 pounds up to 15 times per shift./liliAbility to stand and exert fast-paced mobility for periods of up to four (4) hours in length./liliMust have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds./liliFrequent immersion of hands in water every five (5) minutes throughout a shift./liliMust be able to speak clearly and listen attentively to guests and other employees./li/ulpnbsp;/ppstrongTravel:/strong Negligible/ppstrongnbsp;/strong/ppstrongWORKING CONDITIONS:/strong Subject to wet floors; loud noises; fast-paced; outdoor conditions./ppnbsp;/ppReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppnbsp;/p