Crew Member

pstrongJOB SUMMARY/strong/ppstrongProvides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy./strong/ppstrongESSENTIAL FUNCTIONS/strong/pullistrongConsistently provides excellent guest service and hospitality./strong/liliDemonstrates proper personal hygiene and food safety practices consistently./liliMaintains a neat, well-groomed uniformed appearance./liliFollows restaurant policy on attendance, respectful conduct of team members and all other policies consistently./liliAssists guests with product knowledge and promotional information upon request accurately./liliFollows company safety standards at all times and looks out for the safety of other team members and guests./liliDemonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist./liliHandles guest comments promptly and courteously./liliPerforms primary position responsibilities timely and accurately./liliPerforms secondary position responsibilities timely and accurately, after the primary duties are accomplished./liliPerforms back-up support accurately and timely after secondary responsibilities are accomplished./liliAssists with odd job responsibilities timely, upon manager on duty (M.O.D.) request./liliAnswers the telephone courteously and professionally, within three rings./liliPrepares quality products while maintaining: portion control and presentation within service goal times./liliAttends all team member meetings./li/ulpstrongQUALIFICATIONS/strong/pullistrongFlexible schedule/strong/liliReading and writing skills required/liliCommunicates with guests, team and management/liliMaintains a sense of urgency/liliDemonstrates trained food safety knowledge/li/ulpstrongPHYSICAL ABILITIES/strong/pullistrongStand Constantly/strong/liliWalk Constantly/liliSit Occasionally/liliHandling Constantly/liliLift / carry 10 lbs or less Constantly/liliLift / carry 11-20 lbs Constantly/liliLift / carry 21-50 lbs Frequently/liliLift / carry 51-100 lbs Occasionally/li/ulpstrongTEAM MEMBER PERFORMANCE SUCCESS FACTORS/strong/pullistrongemCOMMUNICATION:/em/strongnbsp;Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests./lilistrongemCHANGE MANAGEMENT:nbsp;/em/strongSupportive of change; reacts quickly and appropriately; accepts direction and constructive feedback./lilistrongemDECISION MAKING amp; PROBLEM SOLVING:/em/strongnbsp;Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information./lilistrongemINNOVATION amp;CREATIVITY:nbsp;/em/strongSeeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges./lilistrongemPLANNING:/em/strongnbsp;Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities./lilistrongemCOOPERATION:nbsp;/em/strongSupports fellow team members and is cooperative in providing excellent guest service./lilistrongemQUALITY OF WORK:/em/strongnbsp;Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies./lilistrongemACCOUNTABILITY:nbsp;/em/strongDelivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated./li/ul